It Support Specialist

Reliable Group Paragon; Pune District; Hybrid; INR 5,00,000 - 8,00,000; Full time

Job summary

A growing IT firm in India is seeking an IT Support Specialist to provide on-site technical support for employees in Pune and Mumbai, with responsibilities including troubleshooting hardware and software issues, managing IT inventory, and coordinating with vendors. The ideal candidate should have over 5 years of experience in IT support, excellent communication skills, and the ability to work in a dynamic environment.

Qualifications

• 5+ years of relevant experience in IT support, preferably in an in-office environment.
• Strong troubleshooting skills for Windows, macOS, and Linux operating systems.
• Experience managing IT hardware, software, and peripherals effectively.
• Familiarity with SaaS tools and cloud-based IT environments.
• Willingness to travel between office locations as needed.

Responsibilities

• Provide on-site IT support for employees at both Pune and Mumbai office locations.
• Assist in setting up and maintaining office IT infrastructure.
• Handle laptop troubleshooting, repairs, OS reinstallations, and hardware upgrades.
• Support remote team members when needed.
• Manage IT inventory, ensuring timely procurement and maintenance of hardware.
• Coordinate with IT vendors for laptop rentals, procurement, and IT services.
• Support and manage SaaS tools used across the organization.
• Ensure security best practices are followed for device management.
• Document troubleshooting steps and IT procedures.
• Travel to Mumbai office as required for on-site support.

Skills

Troubleshooting Windows

Troubleshooting macOS

Troubleshooting Linux

Excellent communication skills

Vendor management

SaaS tools

Job description

Overview

Job Title: IT Support Specialist

Location: Balewadi High street, Pune (Base Location) & Mumbai (Travel as Needed)

Shift: General Shift (May Stretch for U.S. Time Zone Coordination if Required)

We are a growing IT firm specialising in providing offshore technical talents to U.S. businesses. With office locations in Pune and Mumbai, we are looking for an IT Support Specialist to provide hands-on technical support for employees working from the office while also assisting remote team members when needed. This role requires excellent communication skills to coordinate with our U.S. team effectively.

Key Responsibilities

• Provide on-site IT support for employees at both Pune and Mumbai office locations, troubleshooting hardware, software, and network issues.
• Assist in setting up and maintaining office IT infrastructure, including workstations, printers, network devices, and other peripherals.
• Handle laptop troubleshooting, repairs, OS reinstallations, and hardware upgrades to ensure seamless operations.
• Support remote team members when needed, coordinating with our on-demand IT consultant.
• Manage IT inventory, ensuring timely procurement, allocation, and maintenance of hardware and accessories.
• Coordinate with IT vendors for laptop rentals, procurement, repairs, and IT services.
• Support and manage SaaS tools used across the organization, including Google Workspace, Slack, Zoom, Zoho, and Microsoft 365 platform-related tools and services.
• Ensure security best practices are followed for device management and company data protection.
• Document troubleshooting steps, common fixes, and IT procedures for internal reference.
• Travel to Mumbai office as required to provide on-site support.

Requirements

• 5+ years of relevant experience in IT support, preferably in an in-office environment.
• Strong troubleshooting skills for Windows, macOS, and Linux operating systems.
• Experience managing IT hardware, software, and peripherals effectively.
• Familiarity with SaaS tools and cloud-based IT environments.
• Ability to coordinate with vendors and manage IT procurement.
• Excellent communication skills to collaborate with U.S. teams.
• Willingness to travel between office locations as needed.

If you have a passion for IT support and enjoy working in a fast-paced, dynamic environment, wed love to hear from you!