IT Support Specialist

Bayt - India; Bengaluru; On-site; INR 5,00,000 - 9,00,000; Full time

Job summary

An established industry player seeks a dedicated IT professional to join their Customer Loyalty Team. This role involves supporting IT infrastructure operations, managing end-user devices, and collaborating with cross-functional teams on various projects. The ideal candidate will have a strong background in IT, with expertise in Microsoft operating systems and data analytics tools. You'll work in a dynamic environment, driving innovative solutions and ensuring effective communication across international teams. If you're passionate about technology and thrive in a collaborative setting, this opportunity is perfect for you.

Qualifications

• 5+ years of IT experience with strong troubleshooting skills.
• Expert knowledge of Microsoft OS and Office products.

Responsibilities

• Support IT infrastructure operations and services for various locations.
• Coordinate with stakeholders on IT infrastructure projects.

Skills

Microsoft Operating System

Office Products

Data Analytics Tools

Data Visualization Platforms

Gen-AI Topics

ITIL Foundation

Analytical Skills

Problem Solving Abilities

Communication Skills

Education

Bachelor's Degree in Information Technology

Tools

Power BI

Tableau

Job description

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Work as CLT ( Customer Loyalty Team ) member supporting IT Infrastructure operations and IT services for locations at RBIN.



Support budgeting, procurement, lifecycle management & operations of end user devices eg. laptops, desktops, iphones, ipads, printers etc and communication devices like hardphones as defined in respective processes - IT Fleet Management, Mobile Service delivery, Manage Print Services and Unified Communication Services ( Skype / MS Teams …etc)



Work as local network partner for central network team.



Administer and Manage IT support team at location.



Follow IT Service Management processes (ITIL) in accordance with defined service level/KPIs & organization guidelines, rules and regulations.



Work on and make effective use of new technology topics like Gen-AI, data analysis and data visualization platforms & automation tools to support business requirements and solutions.



Close coordination & collaboration with customers, stakeholders & cross functional teams on various IT Infrastructure projects & activities at location.



Support implementation of new IT products and solutions.



Consult and support internal customers on standard, cost effective IT solutions and support to deliver the same.



Cooperate with IT central teams to oversee, manage & maintain IT infrastructure activities, services & projects



Educational and Soft Skill:



Bachelor's degree or equivalent experience (information technology preferred)



5+ years IT relevant working experience



Expert knowledge and hands on experience on working and troubleshooting Microsoft operating system and Office products



Good knowledge and working experience on data analytics tools, data visualization platforms ( eg. Power BI, Tablue etc), automation tools and Gen-AI topics



Excellent in Written and oral English communication



Fluency in communicate and to work in international teams



Excellent communication and presentation skills



Familiar with latest IT technology or fast learner on new IT technologies



Knowledge / Certification of ITIL foundation



Certificate of MSCE / Data Analystics / Visualisation platforms / automation tools is an advantage



Analytical and problem solving abilities



Ability to effectively prioritize and execute tasks in a high-pressure environment



Ability to work in a team-oriented, collaborative environment. lead with example



Good level of technical knowledge of network, hardware, OS. Hands on troubleshooting experience. Able to read and understand technical manuals, procedural/process documentation etc



Able to serve as business advisor/consultant and as knowledgeable resource for others



Good understanding of local, regional and global business requirements and the ability to translate them into IT solutions for the business



Effective interpersonal, written and oral communication skills. Able to present ideas in a user-friendly language

Qualifications

Bachelor's degree or equivalent experience (information technology preferred)