IT Support Expert

Gigmo Solutions; India; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading IT services provider in India is seeking an IT Support Executive to deliver first-level support for hardware, software, and network issues. The ideal candidate will have 2–5 years of experience in IT support, demonstrating strong knowledge of Windows OS, MS Office, and networking fundamentals. This role requires excellent communication and problem-solving skills, with hands-on experience in troubleshooting and hardware installation.

Qualifications

• 2–5 years of experience in IT support or service desk roles.
• Hands‑on experience with hardware installation and troubleshooting.
• Ability to prioritize tasks and work under minimal supervision.

Responsibilities

• Provide first‑level technical support for hardware, software, and network issues.
• Respond to user queries via phone, email, or ticketing system.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Triage system and network problems; diagnose hardware/software faults.
• Support installation and configuration of operating systems and applications.
• Monitor and maintain computer systems, networks, and IT infrastructure.

Skills

Windows OS

MS Office

Networking fundamentals

System configurations

Hardware installation

LAN/WAN troubleshooting

Antivirus and security tools

Excellent communication

Customer service skills

Problem-solving

Tools

Jira

Freshdesk

ServiceNow

Microsoft 365

Google Workspace

Job description

Gigmoshas successfully disrupted technical customer support in 4 years of its existence. We are now taking things to the next level by building a universe‑class platform that requires us to reimagine how technical support should be delivered. This would be a game‑changer in the industry with the latest technology embraced and fine‑tuned to perfection. It is a complete rethink. If you are a rock star software product business analyst and want to be part of the future, then read on and apply.

Job Summary

The IT Support Executive will be responsible for providing technical assistance, troubleshooting IT issues, and ensuring smooth functioning of all systems, networks, and hardware across the organization. The role involves responding to user queries, resolving technical problems, and supporting day‑to‑day IT operations.

Responsibilities

• Provide first‑level technical support for hardware, software, and network issues.
• Respond to user queries via phone, email, or ticketing system.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot system and network problems; diagnose and resolve hardware/software faults.
• Support installation and configuration of operating systems, applications, and updates.
• Monitor and maintain computer systems, networks, and IT infrastructure.
• Set up new user accounts, email IDs, and access permissions.
• Ensure data backup, antivirus updates, and system security compliance.
• Maintain records of IT assets, maintenance logs, and ticket resolution.
• Assist with onboarding IT setup for new employees.
• Provide remote support when required.

Required Experience

• 2–5 years of experience in IT support or service desk roles.

Required Skills

• Strong knowledge of Windows OS, MS Office, networking fundamentals, and system configurations.
• Hands‑on experience with hardware installation and troubleshooting.
• Familiarity with LAN/WAN, routers, switches, and Wi‑Fi troubleshooting.
• Good understanding of antivirus, security tools, and backups.
• Excellent communication, problem‑solving, and customer service skills.
• Ability to prioritize tasks and work under minimal supervision.

Skills Required

• Experience with ticketing tools (e.g., Jira, Freshdesk, ServiceNow).
• Basic understanding of cloud services (Microsoft 365, Google Workspace).
• Knowledge of IT asset management and documentation.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industry

IT Services and IT Consulting