IT Support Engineer - L1

RND SOFTECH; Coimbatore; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

An innovative firm is seeking a dedicated Technical Support Specialist to join their dynamic team. In this role, you will provide exceptional support to customers, troubleshooting software, hardware, and networking issues while collaborating with cross-functional teams to ensure timely resolutions. You will document all interactions and maintain accurate records, contributing to the development of technical documentation and FAQs. If you have a passion for technology and a knack for problem-solving, this is an exciting opportunity to make a significant impact in a fast-paced environment.

Qualifications

• 1+ years of experience in technical support or related role.
• Strong understanding of Windows, Linux, and macOS operating systems.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software, hardware, and networking issues.

Skills

Technical Support

Troubleshooting

Communication Skills

Analytical Skills

Tools

Ticketing Systems

CRM Tools

Job description

ticketing systems and customer relationship management (CRM)

Software

Networking issues

Responsibilities:

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software, hardware, and networking issues.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Document all support interactions and maintain accurate records in the ticketing system.
• Develop and maintain technical documentation, FAQs, and troubleshooting guides.
• Monitor system performance and ensure timely resolution of incidents and requests.
• Assist with the onboarding and training of new customers and team members.

Requirements:

• Minimum 1+ years of experience in a technical support or related role.
• Strong understanding of operating systems (Windows, Linux, macOS) and networking concepts.
• Proficiency in troubleshooting hardware and software issues.
• Experience with ticketing systems and customer relationship management (CRM) tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong analytical and problem-solving abilities.