IT Support Engineer

Power Bridge; Bengaluru; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A technology support company in Bengaluru is seeking an experienced L1 Desktop & Server Support Engineer to provide first-level technical assistance to end-users and perform basic server administration. Ideal candidates will have 3 years of experience in support roles, strong troubleshooting skills, and the ability to work in shifts. The role includes responsibilities such as supporting desktops and network troubleshooting, ensuring minimal downtime for users.

Benefits

Health insurance coverage for Self, Spouse, and Kids

Retirement savings plan with employer matching contributions

Opportunities for professional development

Qualifications

• 3 years of experience in desktop and server support.
• Knowledge of Windows OS, MS Office, and Windows Server basics.
• Strong communication and problem-solving skills.

Responsibilities

• Provide first-level support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot operating systems.
• Handle incidents through ticketing systems with proper documentation.

Skills

Troubleshooting hardware

Customer support

Basic network troubleshooting

Installation and configuration

Documentation skills

Education

Diploma / Graduate in Computer Science, IT, or related field

Tools

Windows Server

Active Directory

DHCP

DNS

Job description

Overview

We are seeking a proactive and customer-focused L1 Desktop & Server Support Engineer to provide first-level technical assistance to end-users and basic server administration support. The role involves troubleshooting hardware, software, network, and server-related issues, ensuring minimal downtime, and escalating unresolved problems to higher-level support teams.

Responsibilities

• Provide first-level support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot operating systems (Windows, macOS, Linux as applicable).
• Handle incidents through ticketing systems with proper documentation.
• Assist with user account creation, password resets, and access rights in Active Directory.
• Perform basic server monitoring, backup checks, and patch updates.
• Support Windows Server administration (user/group management, shares, permissions).
• Troubleshoot basic issues in server hardware and escalate as required.
• Support email (Exchange / O365) and business applications.
• Provide basic network troubleshooting (LAN, Wi-Fi, IP configuration, DHCP, DNS).
• Install antivirus, updates, and patches across desktops and servers.
• Maintain IT asset inventory and ensure compliance with IT policies.
• Escalate complex issues to the L2 / L3 server or network teams.

Qualifications

• Diploma / Graduate in Computer Science, IT, or related field.
• 3 years of experience in desktop and server support.
• Knowledge of Windows OS, MS Office, and Windows Server basics.
• Familiarity with Active Directory, DHCP, DNS, and file/print servers.
• Basic understanding of server monitoring tools and backup systems.
• Strong communication and problem-solving skills.
• Ability to work in shifts and follow escalation procedures.

Benefits

• Health insurance coverage for Self, Spouse, and Kids
• Retirement savings plan with employer matching contributions
• Opportunities for professional development and advancement within the organization