IT Support Analyst

Huron Eurasia India Private Limited; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

Huron Eurasia India Private Limited is seeking an IT Support Analyst in Bengaluru to provide technical assistance to employees across time zones. You will diagnose and resolve issues, log activities in the ticketing system, and work with users and colleagues to deliver solutions from office-based operations.

The ideal candidate has an associate degree or relevant Information Systems focus, solid Excel and Office 365 skills, and strong troubleshooting and communication abilities.

Qualifications

• Must have degree emphasis in Information Systems or an associate degree.
• Proficiency in Microsoft Excel, Office products, and Office 365 administration; relevant certifications preferred.
• Strong troubleshooting, customer service, and communication skills.

Responsibilities

• Provide technical support to Huron employees, acknowledge, diagnose, troubleshoot and resolve issues.
• Update and maintain the IT ticketing system with interactions, steps, comments and resolutions.
• Develop professional relationships with user community, coworkers and interdepartmental colleagues.

Skills

Customer service

Communication

Troubleshooting

Microsoft Excel

Office 365 administration

Active Directory

IT ticketing system

Education

Associate degree in Information Systems

Tools

Microsoft Office Suite

Job description

IT Support Analyst

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We're helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we're developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, you'll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron's collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future. An IT Contact Center Analyst responsible for providing technical support to Huron employees which includes acknowledging, diagnosing, troubleshooting, and resolving entry level and advanced issues. Adhere to defined policies and operating procedures. Broad technical skillset is required. Required updating the internal IT ticketing system to record all customer interactions, technical steps taken, comments and resolutions. Capable of multitasking effectively, managing multiple priorities and occasionally functioning independently with little supervision Develop and manage effective professional working relationships with user community, co-workers and interdepartmental colleagues. Requirements: Strong academic performance in your degree of choice, preferably with an emphasis in Information Systems or an associate's degree. Proficiency in Microsoft Excel, Office products, and Office 365 administration, with relevant Microsoft IT certifications preferred. Exceptional troubleshooting and problem-solving skills with attention to detail, and the ability to adapt to shifting priorities and act independently. Strong customer service work ethic with excellent communication skills and the ability to remotely resolve technical issues across time zones. Clear understanding of elevated permissions, registry changes, and Active Directory systems. Willingness to work 100% from the office, with flexibility to cover night or weekend shifts as needed. Interest in applying technology systems to business processes and thriving in a team-oriented environment. Position Level Analyst Country India