IT Supervisor / Team Lead - Technical Support

Thermo Fisher Scientific India Pvt Ltd; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Thermo Fisher Scientific India Pvt Ltd in Bengaluru seeks a Senior IT Supervisor to lead a team across Desktop Services and Network Communications, delivering innovative technology solutions that meet critical business needs.

You will drive service excellence, provide strategic direction, develop your staff, and maintain strong stakeholder relationships while adapting to shift work and travel as required.

Qualifications

• Advanced degree with 3+ years leading technical staff
• Experience in IT infrastructure, desktop services, or network communications
• Proven project management and service delivery experience
• Excellent communication and stakeholder management

Responsibilities

• Supervise desktop services and network teams
• Drive service excellence and meet critical business needs
• Provide strategic direction to IT teams and stakeholders
• Maintain strong relationships with stakeholders across the organization
• Lead cross-functional projects delivering IT solutions

Skills

Leadership

Project management

Service delivery

Team development

Customer service

Stakeholder management

Communication

Presentation skills

Prioritization

IT service management

Problem solving

Analytical thinking

Adaptability

Education

Advanced degree in CS/IT

Bachelor's degree in CS/IT

Job description

Team Lead - Clarity Work Schedule Third Shift (Nights) Environmental Conditions Office Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.

Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

Join us as an IT Supervisor and lead a team in delivering innovative technology solutions. In this role, you'll supervise technical support staff across various IT disciplines including Desktop Services and Network Communications. You'll drive service excellence through collaborative cross-functional partnerships while developing your team and implementing technical solutions that meet critical business needs. You'll ensure service levels are maintained, provide strategic direction to your team, and maintain strong relationships with stakeholders across the organization. This position offers the opportunity to shape technological solutions while contributing to our mission of enabling customers to make the world healthier, cleaner, and safer.

REQUIREMENTS

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in leadership supervising technical staff
• Preferred Fields of Study: Computer Science, Information Technology, or related field
• Strong technical knowledge in IT infrastructure, desktop services, or network communications
• Demonstrated project management and service delivery experience
• Excellence in team development and performance management
• Strong customer service orientation and stakeholder management skills
• Ability to work various shifts as required
• Experience with IT service level management and quality metrics
• Excellent communication and presentation skills
• Proven ability to manage multiple priorities
• Experience in flexible work arrangements
• Travel may be required
• Physical ability to perform computer work for extended periods
• Proficiency with various computer software applications
• Strong problem-solving and analytical capabilities
• Ability to adapt to changing conditions
• Excellent attendance and reliability record

Experience Level Senior Level