IT Software Engineering Expert - RDT Digital Operations and Reliability

Roche Holding AG; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Roche Holding AG recherche un Business Systems Analyst pour prendre en charge des tâches ambiguës et challenger le statu quo. Vous mentorerez techniquement et favoriserez une collaboration inter-équipes afin d’assurer les performances optimales des plateformes numériques RDT globales.

Vous analyserez des problèmes métier complexes pour recommander des solutions automatisées et piloter les améliorations de processus.

Qualifications

• Expérience de 5+ ans en IT Problem Management et gouvernance ITSM.
• Gestion d’incidents majeurs et coordination avec les parties prenantes.
• Capacité à analyser des problèmes métier complexes et proposer des solutions automatisées.

Responsibilities

• Prenez en charge la gestion des problèmes pour minimiser les interruptions des processus métiers.
• Collaborer avec les équipes et le Change Advisory Board pour résoudre les incidents critiques.
• Contribuer à la conception et à l’implémentation de cadres de gouvernance IT et de rapports de performance.

Skills

Leadership

Stakeholder management

Problem solving

Communication

Agile mindset

Education

ITIL Certification

Tools

ServiceNow

Job description

Chez Roche, vous pouvez être vous-même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l'expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Rejoignez Roche, où chaque voix compte.

La position

Job description
The Business Systems Analyst takes ownership of ambiguous tasks, challenges the status quo, and acts as a technical mentor while fostering strong collaboration across teams. In this role, you will lead small to medium initiatives, prioritize effectively with stakeholders, and maintain a "bigger picture" view of how various components align with the overall strategy. This function ensures the proactive management and maintenance of the optimal performance, reliability, and availability of all RDT enterprise-wide digital platforms. You will analyze complex business problems to recommend automated solutions, identify and implement process improvements, and optimize system configurations for peak efficiency. Additionally, your primary goal will be managing the execution of the Problem Management processes for conducting root cause analysis, minimizing disruption to critical business processes across the value chain, and guaranteeing compliance contributing also to the Infrastructure Major Incident process.
Description of the area
Job Responsibilities

• Scope / (Content Leadership) & Accountability/Problem Solving: Takes ownership of ambiguous tasks and topics in the "grey zone" (where there is no defined owner) and successfully drives small to medium (S/M) initiatives at the project, squad, or product level. Analyzes complex business problems to recommend automated system solutions, identifies process improvements, optimizes system configurations, and designs and implements system integrations. Furthermore, you will create, implement, and maintain the overarching governance framework, tracking mechanisms, and lifecycle management for global IT Problems, managing the end-to-end execution for thorough root cause analysis.
• Stakeholder Management: Prioritizes and communicates with stakeholders effectively. Maintains a bigger picture view to thoroughly understand how various technical components fit into the overall product strategy and goals. You will interface closely with the L1 Support and work in partnership with the Change Advisory Board Team to drive long-term technical resolutions, coordinating communications and governance of high critical incidents.
• Impact/Strategy: Acts as a technical mentor and aligns development plans with the global strategy. Actively gives speeches and shares knowledge in internal events (e.g., DevOps Days, Tech Talk, Tech Live). Through these efforts, you will proactively minimize disruption to critical business processes and guarantee compliance across the organization.
• Complexity / (Product Size): Operates at the Product or Site level, making a direct impact on the technical decisions within the product and the ways of working of other chapter members. Leads cross-functional linked teams to address business or systems issues. Breaks down silos, focuses on delivery through collaboration, and brings people together to work towards the same purpose across organizational boundaries.
• Business / Technical ability: Possesses a deep understanding of the broader technical landscape beyond the specific component being worked on. Formulates and implements technical strategies aligned with organizational objectives, and invests time and energy in initiatives that boost creativity and innovation. Demonstrates the ability to create clarity about outcomes generated by teams.

Qualifications
Education / Experience

• Demonstrated experience taking ownership of ambiguous tasks, acting as a technical mentor, and successfully driving small to medium initiatives at the project or product level.
• 5+ years of solid, proven experience heavily focused on IT Problem Management, with a strong track record of successfully implementing ITSM processes and governance frameworks.
• Experience in Infrastructure Major Incident, communications, coordination and governance of high critical incidents and stakeholder management.
• Experience leading cross-functional linked teams to solve complex business or systems issues.
• Experience in the pharmaceutical, biotechnology, or regulated healthcare technology industry is valued.
• Proven experience working with Global Teams in remote, this is crucial.

Technical Skills

• Strong capability in analyzing complex business problems and recommending, designing, and implementing automated system solutions and integrations.
• ITIL Certification (preferably with a focus on Problem/Incident Management) and expert proficiency in ITSM platforms (e.g., ServiceNow).
• Understanding of software development and/or service delivery methodologies, alongside an understanding of solution, information and process architecture.
• Expertise in optimizing system configurations and settings for efficiency and performance, and proficiency in developing comprehensive test strategies and plans.

Additional Qualifications

• Excellent problem-solving skills with the ability to challenge the status quo and propose innovative process improvements.
• Exhibits a lean & agile mindset in problem-solving and process engineering.
• Strong communication and stakeholder management skills, capable of prioritizing effectively and maintaining a "bigger picture" view.
• Ability to empower teams and individuals to act autonomously and hold them accountable.
• Fluent English (written and spoken) is required to effectively interact with global stakeholders and lead investigations across different time zones.

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Qui nous sommes

Un avenir plus sain nous pousse à innover. Ensemble, plus de 100 000 employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique. Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial.

Construisons ensemble un avenir plus sain.

Roche est un employeur offrant l'équité en matière d'emploi.