IT Service Manager

Innocode Ventures; Mumbai; On-site; INR 800,000 - 1,000,000; Full time

Job summary

Innocode Ventures in Mumbai is seeking an experienced IT service delivery professional to manage SLAs, incidents, and ongoing improvements for our support teams in a fast-changing environment. You will own key deliverables, collaborate with cross-functional stakeholders to ship high-quality outcomes, and contribute to process improvements, documentation, and team best practices.

You will also support hiring, mentoring, or customer-facing activities as needed, while demonstrating strong

Qualifications

• Experience with IT service management practices.
• Understanding of SLAs, incidents, and change processes.
• Strong people and process leadership skills.

Responsibilities

• Own key deliverables for the support team in Mumbai.
• Collaborate with cross-functional stakeholders to ship high-quality outcomes.
• Contribute to process improvements, documentation, and team best practices.
• Support hiring, mentoring, or customer-facing activities as needed for the role.

Skills

ITSM

SLAs

Incident Management

Process

Leadership

Job description

Job Summary

Manage IT service delivery, SLAs, and continuous improvement for support teams.

Responsibilities

• Own key deliverables for the support team in Mumbai.
• Collaborate with cross-functional stakeholders to ship high-quality outcomes.
• Contribute to process improvements, documentation, and team best practices.
• Support hiring, mentoring, or customer-facing activities as needed for the role.

Requirements

• Experience with IT service management practices
• Understanding of SLAs, incidents, and change processes
• Strong people and process leadership skills

Skills

• ITSM
• SLAs
• Incident Management
• Process
• Leadership

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.