IT Service desk Specialist L2 | Immediate To 15 Days | Navi Mumbai

Teamlease Digital; Navi Mumbai; On-site; INR 30,000 - 70,000; Full time

Job summary

An innovative company is seeking a skilled IT Support Specialist to provide top-notch support for Mac OS and Office 365 services. In this role, you will manage system installations, troubleshoot hardware issues, and implement ITIL processes to ensure efficient service delivery. You will be a key player in maintaining a seamless IT environment, offering remote support, and utilizing advanced tools for system management. If you are passionate about technology and customer service, this position offers a fantastic opportunity to make a significant impact in a dynamic setting.

Qualifications

• Strong knowledge of Mac OS installation and troubleshooting.
• Experience with Office 365 services configuration and management.

Responsibilities

• Provide support for Mac OS and Office 365 services.
• Utilize SCCM for system management and offer remote support.

Skills

Mac OS Support

Office 365 Management

SCCM

Network Troubleshooting

ITIL Processes

Ticketing Tools

Hardware Troubleshooting

Tools

Office 365

SCCM

Ticketing Tools

Job description

Job Responsibilities

1. Provide support for Mac OS including installation and troubleshooting, as well as Mac software installation.
2. Manage Office 365 services such as OneDrive, SharePoint, and Outlook configuration and troubleshooting.
3. Utilize SCCM for system management and deployment.
4. Offer remote support to end-users.
5. Install and troubleshoot network printers.
6. Configure and troubleshoot network services including DNS, DHCP, and domain joining.
7. Implement and follow ITIL processes for incident, problem, and change management.
8. Maintain understanding of OST & PST files, and email protocols such as POP3 and Exchange.
9. Have knowledge of cable crimping, subnet masks, and IP address classes.
10. Use ticketing tools effectively, manage SLAs, and handle incident and service management.
11. Troubleshoot hardware-related issues on both Windows and Mac operating systems.