IT Quality Manager

Citibank (Switzerland) AG; Pune District; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG seeks an IT Quality Manager to lead UAT initiatives and oversee testing across Agile/Waterfall SDLC. You will supervise a quality team, drive process improvements, and ensure timely, high-quality releases with strong metrics.

Candidates should have 10+ years in IT Quality, expertise in Java-based testing (Selenium, Cucumber), and solid experience with CI/CD, SQL, and Jira. Excellent communication and budgeting awareness are essential.

Qualifications

• 10+ years of IT Quality experience with people management.
• Strong communication and diplomacy skills.
• Experience in automation and software quality assurance.
• Proven testing and metrics reporting experience.

Responsibilities

• Manage UAT initiatives and production rollout testing.
• Lead a quality team and coordinate with project managers and users.
• Develop and track quality metrics and KPIs.
• Oversee testing strategies across Agile/Waterfall SDLC.

Skills

Leadership

UAT

Test Automation

Java

Selenium

Cucumber

CI/CD

SQL

Unix

Jira

Education

Bachelor's degree or equivalent

Tools

Jira

Open source testing tools

CI/CD

Job description

The IT Quality Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities

• Manages initiatives related to User Acceptance Testing (UAT) process and product rollout into production.
• Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
• Manages a quality team.
• Resolves variable and complex issues with substantial potential impact.
• Identifies process efficiencies in support of unit objectives; recommends and implements new work procedures.
• Develops a standard set of (organizational level) metrics related to the cost, effort and milestones of IT Quality activities.
• Exhibits good understanding of concepts and procedures within own area.
• Requires in-depth understanding of how own area integrates within IT Quality and has basic commercial awareness.
• Evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.
• Uses evaluative judgment in complicated or novel situations; uses multiple sources of information.
• Impacts the area through delivery of end results and contribution to planning, finances/budget and formulation of policies.
• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 10+ years experience in an IT Quality role with commensurate people management experience.
• Proven organizational and time management skills.
• Demonstrates quality improvements and metrics gathering.
• Requires communication and diplomacy skills and an ability to persuade and influence.
• Education: Bachelor’s/University degree or equivalent experience.
• Overall experience - 10+ yrs inclusive of Automation exp of 7+ yrs.
• Strong experience in test automation and wide knowledge of open source testing tools.
• Extensive experience/knowledge in Java.
• Extensive experience/knowledge in Selenium.
• Extensive experience/knowledge in Cucumber.
• Knowledge and understanding of CI/CD.
• Good experience/knowledge in SQL.
• Good experience/knowledge in Unix.
• Experience in implementing deployment pipelines.
• Experience in containerizing test packs.
• Ability to critically review existing frameworks and suggest/implement improvements.
• Previous work exp in inv banking.
• Good with testing processes in Agile and Waterfall SDLC.
• Excellent in Software Quality Assurance methodologies, process and best practices along with strong understanding of current application development technology.
• Expert in test cycles, test tools, and testing methodologies.
• Good in requirement analysis and test scenario derivation.
• Investment banking testing experience.
• Ability to work independently.
• Good communication.
• Experience using Jira.
• Good attitude and aptitude.

Job Family Group

Technology

Job Family

Technology Quality

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.