IT Problem Management | Chennai

TalentPro; Chennai District; On-site; INR 450,000 - 550,000; Full time

Job summary

TalentPro invites applications for an IT Problem Management role in Chennai. The position requires 4-7 years of experience in IT Infrastructure, ITSM and Problem Management, with hands-on work in ITIL processes and ServiceNow ITSM.

Location is Oragadam, Chennai, with work-from-office mode. CTC up to 5 LPA; candidates will handle RCA, trend analyses, KPI dashboards, and continual service improvement initiatives within cross-functional teams.

Qualifications

• Bachelor's degree in IT, Computer Science or equivalent.
• 4-7 years of relevant experience in IT Infrastructure / ITSM / Problem Management.

Responsibilities

• Manage end-to-end ITIL Problem Management processes.
• Analyze recurring and high-impact incidents.
• Perform Root Cause Analysis (RCA) using 5 Whys and Fishbone Analysis.
• Create and maintain Problem Records, KEDB and RCA documentation in ServiceNow.
• Coordinate with Infrastructure, Network, Cloud, Security and Application teams.
• Track corrective and preventive actions until closure.
• Participate in Major Incident Reviews and document lessons learned.
• Prepare Problem Management reports, trend analysis and KPI dashboards.
• Support Continual Service Improvement (CSI) initiatives.

Skills

ITIL Problem Management

ServiceNow ITSM

Root Cause Analysis

Incident Management

IT Infrastructure Operations

Windows Servers

Linux Servers

Networking

Active Directory

Microsoft 365

Intune / Entra ID

Education

Bachelor's degree in IT, Computer Science or equivalent

Job description

Job Details:

Position: IT Problem Management

Location: Oragadam, Chennai

Experience: 4 - 7 Years

Work Mode: Work from Office

Payroll: TalentPro India Off-role

CTC: Up to 5 LPA

Key Responsibilities

• Manage end-to-end ITIL Problem Management processes.


• Analyze recurring and high-impact incidents.


• Perform Root Cause Analysis (RCA) using 5 Whys and Fishbone Analysis.


• Create and maintain Problem Records, KEDB and RCA documentation in ServiceNow.


• Coordinate with Infrastructure, Network, Cloud, Security and Application teams.


• Track corrective and preventive actions until closure.


• Participate in Major Incident Reviews and document lessons learned.


• Prepare Problem Management reports, trend analysis and KPI dashboards.


• Support Continual Service Improvement (CSI) initiatives.

Required Skills Major

• ITIL Problem Management


• ServiceNow ITSM


• Root Cause Analysis (RCA)


• Incident & Problem Management


• IT Infrastructure Operations


• Windows & Linux Servers


• Networking LAN, WAN, VPN, DNS, DHCP


• Active Directory


• Microsoft 365


• Microsoft Intune / Entra ID

Qualification

• Bachelor's degree in IT, Computer Science or equivalent.


• 4-7 years of relevant experience in IT Infrastructure / ITSM / Problem Management.