IT Operations Executive

Titan Company; Chandigarh; On-site; INR 15,00,000 - 20,00,000; Full time

Job summary

A leading IT solutions provider in Chandigarh seeks an experienced operations leader to oversee regional IT functions. The role involves managing network expansion, coordinating installations, and ensuring effective support for retail operations. Candidates should have 12-15 years of experience in IT with strong analytical and decision-making skills. This position provides opportunities for leadership and talent development.

Qualifications

• 12 to 15 years of relevant experience in IT network expansion.
• Experience in governance and policy management.
• Expertise in service contract management and asset management.

Responsibilities

• Lead the regional operations function for IT.
• Conduct material planning for IT network expansions.
• Coordinate with corporate IT teams to ensure effective installations.

Skills

Analytical Mindset

Drive for results

Timely Decision Making

Customer Focus

Dealing with Ambiguity

Job description

Role & responsibilities

• Lead Regional Operations Function
• Job Description: Lead Regional Operations Job Description Unique Job Role
• IT Reporting to Head - Regional Operations, E commerce and COE mobility Business
• External Interfaces: Franchisee, 3rd Party Service Providers & Vendors
• Internal Interfaces: Procurement Team, Retail Store Staff, Sales Team, Regional Commercial Team, Asset Management Team, Relevant stakeholders in IT team, Relevant stakeholders in HR team
• Carry out material planning for IT network expansion (Software, network and material) as per design & layout of upcoming stores CFAs, offices or manufacturing facilities
• Share Bill of Material (BOM) with franchisee for material procurement
• Share the requirement checklist & vendor quotes with corporate procurement team to facilitate shortlisting & negotiations
• Coordinate with vendors and ensure delivery & installation (network & material infrastructure)
• Coordinate with respective corporate IT teams / IT help desk to ensure installation & configuration of POS software at retail stores
• Handhold and train the cashier on billing process of the new POS system
• Coordinate with ABMs and commercial teams to ensure timely code creation for new retail stores
• Track & monitor all ad-hoc IT requirements (hardware as well as software) related to stores CFAs, offices or manufacturing facilities of the region
• Manage discussions with regional vendors for hardware procurement
• Raise timely GRN (Goods Received Note) for all IT assets procured for the region
• Supervise the status of connectivity between Regional Office / area office & corporate office, effectively resolve issues as & when they arise
• Plan manpower requirements & IT infrastructure requirements in coordination with RBMs during exhibitions, road show, festival offers or activations; coordinate with corporate IT team for support on the same
• Coordinate with corporate IT team for additional manpower and IT infrastructure to provide proper support during exhibitions, road show, festival offers or activations
• Ensure remote / in person assistance to regional office, Area office, manufacturing facilities etc. to help resolve IT issues timely and effectively
• Ensure all regional escalations related to IT are resolved effectively
• Conduct review with regional IT help desk monthly
• Ensure licensed versions of software are installed and deployed on IT infrastructure of the region
• Ensure software patches are implemented timely on the IT infrastructure of the region
• Design, implement & review SLAs related to service contracts regularly, measure them against actuals and report quarterly status to the function head for proper governance
• Licensed and up-to-date Software
• Prepare the list of retired assets, ensure proper approvals from function head, IT head, Regional Commercial head, RBH & Asset Management Lead; forward to Asset retirement team for disposal
• Track End of Life for existing material based on PSV and plan for replacement; ensure proper disposal per guidelines
• Drive a performance driven culture in the team by reviewing performance parameters and providing feedback
• Contribute in talent development by providing subordinates with adequate exposure and growth opportunities
• Ensure periodic follow-up with the recruitment team to fill vacant positions within stipulated time

Qualifications and preferred profile

• Education: 12 to 15 Years
• Behavioural Skills: Analytical Mindset, Drive for results, Timely Decision Making, Customer Focus, Dealing with Ambiguity
• Knowledge/Process: Process Contributions, IT: IT Infrastructure: Network Expansion, New POS feature Adoption, Adherence to budgets and SLAs
• Experience: IT Network Expansion and standardisation; Regional Infrastructure; End User Support; Governance: Policy Management & Service Contract Management; AMC & Asset Management