IT Monitoring specialist

Genpact; Gurugram District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading technology services company is seeking a Principal Consultant – IT Monitoring Specialist located in India. The role demands 8-14 years of experience with essential skills in Datadog and automation tools, along with a proven ability to ensure system performance and reliability. Responsibilities include continuous monitoring, incident response, and performance reporting. Candidates must hold a Bachelor's or Master's in CS/IT. Join a dynamic organization dedicated to innovation and impactful work.

Qualifications

• 8-14 years of experience in IT Monitoring.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.

Responsibilities

• Continuously monitor servers and networks to ensure performance.
• Identify and document incidents for future prevention.
• Generate reports to provide insights on system performance.
• Maintain and optimize monitoring tools and systems.
• Work collaboratively with IT teams to meet monitoring needs.

Skills

Datadog

Automation tools

ServiceNow

Terraform

Python

PowerShell

Kubernetes

Docker

Education

Bachelor's/Master's in CS/IT

Job description

Principal Consultant – IT Monitoring Specialist

Location: Hyderabad, Noida, Gurgaon, Chennai & Kolkata

Experience: 8-14 years

Immediate Joiners Preferred.

Mandatory Skills: Datadog and automation tools. ServiceNow and Terraform

If you are immediate joiner, Kindly share resume to [e-mail] with Sub of "IT Monitoring" along with notice period.

The ideal candidate is methodical, detail-oriented, and demonstrates strong ownership in building resilient observability solutions that deliver reliability insights, enable proactive incident management, and ensure operational excellence.

Responsibilities

• System and Network Monitoring
  • Continuously monitor servers, networks, applications, and databases to ensure availability and performance.
  • Utilize monitoring tools to track system health, resource usage, and network traffic patterns.
  • Set up alerting mechanisms to notify the relevant teams of performance issues or outages.
  • Monitor and proactively manage operational alerts, incidents, and infrastructure issues, promptly addressing problems to maintain optimal uptime and service reliability.
• Incident Detection and Response
  • Identify and analyze incidents reported by monitoring tools or users.
  • Respond to alerts promptly and coordinate with IT support to escalate and resolve issues.
  • Document incidents, including root causes and remedies, to help inform future prevention strategies.
  • Actively manage and coordinate incident responses using Text message and ServiceNow.
• Performance Analysis and Reporting
  • Generate reports on system performance, availability, and incidents to provide insights to management.
  • Analyze trends to predict potential issues and advise on capacity planning and resource allocation.
  • Monitor adherence to service level agreements (SLAs) and report on compliance.
  • Establish the Service Level Objectives (SLO), Service Level Indicators (SLI) to enhance application performance.
• Tool Management and Optimization
  • Maintain and optimize monitoring tools and systems to ensure effective performance.
  • Implement new monitoring solutions as needed to enhance coverage and functionality.
  • Stay updated on the latest monitoring technologies to improve monitoring capabilities.
• Automation and Optimization
  • Maintain and ensure consistent availability and performance of Datadog observability solutions, including Application Performance Monitoring (APM), Infrastructure Monitoring, Log Management, Synthetic Monitoring, and Real User Monitoring (RUM).
  • Utilize Terraform to manage infrastructure efficiently and securely, ensuring stability and compliance.
  • Eliminate manual effort by leveraging PowerShell and Python.
  • Observability coverage specifically to Kubernetes and Docker, ensuring comprehensive monitoring and performance optimization of containerized environments.
  • Create, update, and manage Datadog monitors and dashboards based on incoming requests, ensuring they accurately reflect operational requirements and KPIs.
  • Customize and fine-tune monitoring solutions to meet specific team or application needs, enhancing visibility and system health awareness.
• Collaboration and Communication
  • Work collaboratively with IT teams to understand monitoring requirements and expectations.
  • Communicate findings and performance metrics effectively to stakeholders, ensuring clarity and understanding.
  • Provide knowledge sharing sessions to educate teams on monitoring practices and tool usage.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's/Master's in CS/IT or equivalent practical experience.

Preferred Qualifications/ Skills

• Stay updated on the latest monitoring technologies to improve monitoring capabilities.
• Automation and Optimization
  • Maintain and ensure consistent availability and performance of Datadog observability solutions, including Application Performance Monitoring (APM), Infrastructure Monitoring, Log Management, Synthetic Monitoring, and Real User Monitoring (RUM).
• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.