Datadog Monitoring specialist

Genpact; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading tech analytics firm in Bengaluru is seeking a Monitoring Specialist with over 10 years of experience. The role involves extensive monitoring of systems using DataDog, incident response, and performance reporting. Ideal candidates should have a Bachelor's or Master's degree in CS/IT, expertise in tools like Terraform, Kubernetes, and Python, and excel in team collaboration. The position offers opportunities for automation and optimizing monitoring solutions.

Qualifications

• 10+ years of experience in monitoring tools and incident response.
• Extensive experience with DataDog including installation and configuration.
• Ability to document incidents and analyze performance trends.

Responsibilities

• Continuously monitor servers, networks, applications, and databases.
• Identify and analyze incidents reported by monitoring tools.
• Generate reports on system performance and incidents.
• Maintain and optimize monitoring tools and systems.
• Work collaboratively with IT teams to understand monitoring requirements.

Skills

DataDog (RUM/Synthetic/Log/APM)

System and Network Monitoring

Automation and Optimization

Terraform

PowerShell

Python

Kubernetes

Docker

Education

Bachelor's/Master's in CS/IT or equivalent practical experience

Tools

ServiceNow

Job description

Experience: 10+ years

Extensive experience with DataDog (RUM/Synthetic/Log/APM) like installing, configuring, alert and dashboard

Responsibilities

1. System and Network Monitoring

• Continuously monitor servers, networks, applications, and databases to ensure availability and performance.
• Utilize monitoring tools to track system health, resource usage, and network traffic patterns.
• Set up alerting mechanisms to notify the relevant teams of performance issues or outages.
• Monitor and proactively manage operational alerts, incidents, and infrastructure issues, promptly addressing problems to maintain optimal uptime and service reliability.

2. Incident Detection and Response

• Identify and analyze incidents reported by monitoring tools or users.
• Respond to alerts promptly and coordinate with IT support to elevate and resolve issues.
• Document incidents, including root causes and remedies, to help inform future prevention strategies.
• Actively manage and coordinate incident responses using text message and ServiceNow.

3. Performance Analysis and Reporting

• Generate reports on system performance, availability and incidents to provide insights to management.
• Analyze trends to predict potential issues and advise on capacity planning and resource allocation.
• Monitor adherence to service level agreements (SLAs) and report on compliance.
• Establish the Service Level Objectives (SLO) and Service Level Indicators (SLI) to enhance application performance.

4. Tool Management and Optimization

• Maintain and optimize monitoring tools and systems to ensure effective performance.
• Implement new monitoring solutions as needed to enhance coverage and functionality.
• Stay updated on the latest monitoring technologies to improve monitoring capabilities.
• Automation and Optimization
• Maintain and ensure consistent availability and performance of Datadog observability solutions, including Application Performance Monitoring (APM), Infrastructure Monitoring, Log Management, Synthetic Monitoring, and Real User Monitoring (RUM).
• Utilize Terraform to manage infrastructure efficiently and securely, ensuring stability and compliance.
• Eliminate manual effort by leveraging PowerShell and Python.
• Observability coverage specifically to Kubernetes and Docker, ensuring comprehensive monitoring and performance optimization of containerized environments.
• Create, update, and manage Datadog monitors and dashboards based on incoming requests, ensuring they accurately reflect operational requirements and KPIs.
• Customize and fine‑tune monitoring solutions to meet specific team or application needs, enhancing visibility and system health awareness.

5. Collaboration and Communication

• Work collaboratively with IT teams to understand monitoring requirements and expectations.
• Communicate findings and performance metrics effectively to stakeholders, ensuring clarity and understanding.
• Provide knowledge sharing sessions to educate teams on monitoring practices and tool usage.

Qualifications

Minimum Qualifications

• Bachelor's/Master's in CS/IT or equivalent practical experience.

Preferred Qualifications

• Stay updated on the latest monitoring technologies to improve monitoring capabilities.
• Automation and Optimization
• Maintain and ensure consistent availability and performance of Datadog observability solutions, including Application Performance Monitoring (APM), Infrastructure Monitoring, Log Management, Synthetic Monitoring, and Real User Monitoring (RUM).