IT Manager- Vertoz

Vertoz; Mumbai; On-site; INR 15,00,000 - 20,00,000; Full time

Job summary

A leading digital technology firm in Mumbai is seeking an experienced IT Manager to oversee IT infrastructure and lead initiatives for process improvement and security standards. The ideal candidate should have extensive experience in IT support, strong knowledge of various operating systems, and a proven track record in leadership roles. This position offers flexible working hours and a vibrant work culture.

Benefits

No dress codes

Flexible working hours

5 days working

24 Annual Leaves

International Presence

Celebrations

Team outings

Qualifications

• 8+ years of experience in IT support or desktop engineering, with at least 2 years in a lead role.
• Strong knowledge of Windows, macOS, and Linux environments.
• Solid understanding of networking protocols.

Responsibilities

• Oversee and manage IT infrastructure, including hardware, software, and network systems.
• Lead IT support team and coordinate with vendors for procurement and repairs.
• Plan and implement IT policies and procedures for data security.

Skills

Troubleshooting

Problem-solving

Communication skills

Leadership

Vendor management

Education

Bachelor degree in Information Technology or related field

Tools

Active Directory

Office 365

Exchange

Cloud services (Azure/AWS)

Virtualization platforms (VMware/Hyper-V)

Job description

What we want

We are seeking a highly skilled and proactive IT Manager to lead and support our IT operations. The ideal candidate will be responsible for managing day-to-day IT infrastructure, ensuring smooth operations of desktop systems, networks, and applications while also leading initiatives to improve IT processes and security standards.

Who we are

Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies. For more details, please visit our website here.

What you will do

• Oversee and manage IT infrastructure, including hardware, software, and network systems.
• Provide advanced desktop support (Windows, macOS, Linux) and troubleshoot escalated issues.
• Manage installation, configuration, and maintenance of desktops, laptops, and peripheral devices.
• Ensure system security through firewalls, antivirus, patching, and access controls.
• Monitor system performance, conduct root cause analysis, and implement preventive measures.
• Lead IT support team and coordinate with vendors for procurement, upgrades, and repairs.
• Manage user accounts, permissions, and access within Active Directory, O365, and other enterprise systems.
• Plan and implement IT policies, procedures, and best practices for data security and compliance.
• Assist with IT projects such as system upgrades, cloud migration, and network improvements.
• Maintain documentation of IT assets, licenses, configurations, and processes.

Requirements

• Bachelor degree in Information Technology, Computer Science, or related field.
• 8+ years of experience in IT support/desktop engineering, with at least 2 years in a lead or managerial capacity.
• Strong knowledge of Windows, macOS, and Linux environments.
• Hands-on experience with Active Directory, Office 365, Exchange, and cloud services (Azure/AWS preferred).
• Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN, firewalls).
• Experience with virtualization platforms (VMware/Hyper-V) is a plus.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to manage multiple priorities and deliver results under pressure.
• Strong leadership and vendor management experience.

Benefits

• No dress codes
• Flexible working hours
• 5 days working
• 24 Annual Leaves
• International Presence
• Celebrations
• Team outings