IT manager, enterprise infrastructure services & cloud

Colt Technology Services; Gurugram District; Hybrid; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Flexible working hours

Work from home option

Mentor program

Development opportunities

Global Family Leave Policy

Employee Assistance Program

Diversity networks

Job summary

Colt Technology Services is seeking a Manager IT Infrastructure (M365, Azure, GCP, Windows & VDI) to lead end‑to‑end delivery and operations of enterprise platforms. You will drive security, resilience, and automation while guiding a ~15‑engineer team and partnering with Architecture, Security, Development, and Operations.

You will own platform roadmaps, governance, and cost optimization, ensuring service reliability and scalable performance across cloud and workplace services.

Qualifications

• Extensive experience leading infrastructure engineering and operations teams in enterprise environments.
• Strong expertise across Microsoft 365 and workplace services, Azure and GCP cloud operations, Windows Server, VDI/Citrix, and identity (Active Directory, Entra).
• Proven ability to manage business‑critical services at scale and drive automation, governance, and cost efficiency.

Responsibilities

• Lead the build, delivery, and operation of M365, Azure, GCP, Windows, and VDI platforms for enterprise users.
• Ensure services are secure, scalable, resilient, and cost‑efficient with strong governance.
• Act as senior escalation point for major incidents and service issues; drive incident management.
• Deliver platform roadmaps, automation, and continuous improvement across cloud and workplace platforms.
• Lead and develop a high‑performing engineering team of FTE and contingent resources.

Skills

Leadership

Cloud operations

Security & governance

Automation

Stakeholder management

Cost optimization

Incident management

Education

Bachelor’s degree in Computer Science or related field

Tools

Citrix

Entra ID

Windows Server

Microsoft 365

Azure

GCP

Job description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

The Manager IT Infrastructure (M365, Azure, GCP, Windows & VDI) is responsible for the end‑to‑end delivery, operation, and performance of critical enterprise platforms, including Microsoft 365, Azure, GCP, Windows Server, VDI, and Citrix services. The role leads a team of approximately 15 engineers, ensuring the secure, stable, and efficient operation of business‑critical services, while delivering roadmap initiatives, platform improvements, and automation outcomes aligned to architecture and strategy. Working closely with Architecture, Security, Development, and wider Operations teams, the role ensures solutions are delivered, integrated, and operated at scale, with a strong focus on service reliability, security, cost efficiency, and user experience. The role embeds operational excellence, resilience, automation, and governance, driving standardisation and continuous improvement across cloud, workplace, and identity platforms.

What You Will Do

Leads engineering and operational delivery across M365, Azure, GCP, Windows, and VDI platforms, ensuring services, tooling, and integrations are secure, resilient, scalable, and operationally effective.

• Microsoft 365 Platforms: Ownership of collaboration and productivity services (Teams, Exchange, SharePoint, OneDrive, Intune), including service performance, governance, security, lifecycle, and user experience.
• Azure & GCP Cloud: Operational management of cloud platforms including landing zones, subscriptions/projects, connectivity, platform services, and governance controls.
• Windows & End User Platforms: Management of Windows Server and end‑user compute platforms, including build, patching, configuration, and lifecycle.
• VDI & Citrix: Delivery and operation of virtual desktop environments, ensuring performance, availability, and user experience.
• Identity & Access: Operational ownership of Active Directory and Entra ID, including authentication, Conditional Access, privileged access, and directory services.
• Cloud Security & Compliance: Enforcement of secure configurations, monitoring, logging, and policy controls across all platforms.
• Leads delivery of standardisation, automation, tooling, and operational consistency across cloud and workplace platforms.

Key Accountabilities

Service Delivery, Engineering & Operations

• Lead the build, delivery, and operation of critical infrastructure services across M365, cloud, Windows, and VDI.
• Ensure platforms meet availability, performance, and service level expectations.
• Act as senior escalation point for major incidents and service issues.

Security, Resilience & Service Stability

• Ensure secure‑by‑design and operational security controls are implemented and maintained.
• Own resilience, recoverability, monitoring, and service continuity across platforms.

Roadmap Delivery & Continuous Improvement

• Deliver platform roadmaps and improvement initiatives in line with architectural direction.
• Drive continuous improvement in automation, efficiency, and service quality.

Team Leadership & Capability Development

• Lead and develop a high‑performing engineering team (FTE & contingent).
• Build capability across cloud, workplace, and identity domains.
• Ensure effective workload management, prioritisation, and delivery.

Cross‑Domain Collaboration & Integration

• Work with Architecture, Security, Development, and Operations teams to deliver integrated services.
• Ensure solutions are fully transitioned, supported, and operationally sustainable.

Vendor & Service Management

• Ensure service performance, delivery quality, and issue resolution.

Operational Governance, Cost & Optimisation

• Ensure services are aligned to standards and governed through full lifecycle.
• Manage operational cost, capacity, and efficiency.
• Drive automation, standardisation, and reduction of technical debt and complexity.

Leadership & Behavioural Expectations

• Ownership & Accountability: Owns service outcomes across availability, security, and cost.
• Leadership & Team Development: Builds, leads, and develops high‑performing teams.
• Execution & Delivery: Drives consistent, high‑quality service and platform delivery.
• Collaboration & Influence: Works effectively across domains and stakeholders.
• Adaptability & Improvement: Responds to operational challenges while driving automation and optimisation.

Essential

• Extensive experience leading infrastructure engineering and operations teams in enterprise environments.
• Strong expertise across Microsoft 365 and workplace services, Azure and GCP cloud operations, Windows Server, VDI/Citrix, and identity (Active Directory, Entra), with robust knowledge of security, resilience, operational controls, and automation tooling.
• Proven ability to manage business‑critical services at scale.
• Strong stakeholder, vendor, and team leadership capability.
• Excellent operational, analytical, and decision‑making skills.

Soft Skills & Behavioural Competencies

• Ownership & Accountability: Takes responsibility for delivering outcomes and driving technical excellence.
• Leadership & Influence: Ability to inspire, motivate, and guide team members toward achieving goals.
• Communication: Clear and concise verbal and written communication skills for technical and non‑technical audiences.
• Problem‑Solving: Strong analytical skills to troubleshoot complex issues and implement effective solutions.
• Collaboration: Skilled at building relationships and working effectively across teams and stakeholders.
• Adaptability: Comfortable managing priorities in a fast‑paced, evolving environment.
• Continuous Improvement Mindset: Proactive in identifying opportunities for process and technology enhancements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Citrix Certified Expert, VMware VCP, Google Cloud Professional Architect) preferred.

Benefits

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture. From day one you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.