IT Jobs| Genesys Telephony Expert | 4-8 years|Chennai

ISOURCE SERVICES; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A technology solutions provider is seeking an experienced Genesys Telephony Expert to lead the design and maintenance of IVR flows and telephony infrastructure within the Genesys Cloud CX platform. The ideal candidate will have a strong background in SIP and VoIP technologies, experience in managing telephony workflows, and a focus on compliance with voice security standards. This position is based in Chennai, Tamil Nadu.

Qualifications

• Hands-on experience with Genesys Cloud CX or Engage.
• Strong knowledge of SIP, VoIP, and DID provisioning.
• Genesys certifications (GCP – Voice, Routing) preferred.

Responsibilities

• Configure IVR flows, call routing, SIP trunks, and agent lines in Genesys Cloud CX.
• Monitor and troubleshoot telephony infrastructure.
• Ensure compliance with voice security and call recording standards.

Skills

Genesys Cloud CX or Engage

SIP

VoIP

DID provisioning

CTI

Telephony compliance

Telephony monitoring systems

Tools

Wireshark

Job description

Overview

iSource Services is Hiring for the position of Genesys Telephony Expert 🚀
📩 Interested? Send us your updated CV/resume at: [e-mail]

iSource Services is hiring for one of their client for the position of Genesys Telephony Expert.

About the Role

✨ About the Role: We are seeking an experienced Genesys Telephony Expert to lead the design, configuration, and maintenance of IVR flows, call routing, and telephony infrastructure on the Genesys Cloud CX platform. The role involves working closely with solution architects and business teams to implement scalable and compliant voice solutions.

Responsibilities

• Configure IVR flows, call routing, SIP trunks, and agent lines in Genesys Cloud CX
• Manage DID provisioning, voice gateways, and call queues
• Translate business requirements into telephony workflows
• Monitor and troubleshoot telephony infrastructure
• Perform system health checks and capacity planning
• Ensure compliance with voice security and call recording standards
• Support integration with third-party systems

Technical Skills

• Hands-on experience with Genesys Cloud CX or Engage
• Strong knowledge of SIP, VoIP, DID provisioning
• Familiarity with CTI, call recording, and telephony compliance
• Proficiency in tools like Wireshark and telephony monitoring systems
• Genesys certifications (GCP – Voice, Routing) preferred
• Strong troubleshooting and voice infrastructure skills