IT Helpdesk Coordinator (Non-Technical)

Allied Digital; Navi Mumbai; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Job summary

Allied Digital in Navi Mumbai is seeking an IT Helpdesk Coordinator (non-technical) to manage IT support requests, coordinate ticket resolution, track SLAs, and handle vendor and procurement activities. This is a purely non-technical coordination role focused on ticket management, user communication, vendor coordination, and process tracking.

The role emphasizes ticket management, accurate logging, prioritization, and proactive follow-up to ensure timely resolution, with collaboration across

Qualifications

• Experience in Helpdesk Coordination, Ticket Management, Service Desk Support, or IT Operations Coordination.
• Excellent communication and stakeholder management skills.
• Knowledge of ITSM tools and SLA tracking.
• Experience in vendor coordination and procurement activities.
• Strong documentation, follow-up, and organizational skills.
• Proficient in MS Excel and Outlook; basic reporting.

Responsibilities

• Attend incoming IT support calls and create detailed tickets in the ITSM system.
• Log, categorize, prioritize, and route tickets to the appropriate support teams.
• Monitor ticket queues and ensure adherence to Service Level Agreements (SLAs).
• Follow up on pending tickets and escalate critical or delayed issues when required.
• Act as the primary point of contact for users regarding ticket status updates.
• Coordinate with vendors for hardware/software requests, repairs, spares, and renewals.
• Track IT assets and maintain relevant records.
• Generate Purchase Orders (POs) and process vendor invoices accurately.
• Coordinate procurement activities and ensure timely completion of Purchase Requisitions (PR) to final delivery.

Skills

Helpdesk Coordination

Ticket Management

Service Desk Support

IT Operations Coordination

Communications

Vendor Coordination

Procurement

Documentation

MS Excel

Outlook

Tools

MS Excel

Outlook

ITSM tools

Job description

Job Title: IT Helpdesk Coordinator (Non-Technical)

Location: Ghansoli, Navi Mumbai

Experience: 1 to 5 Years

Job Summary

We are looking for an IT Helpdesk Coordinator to manage IT support requests, coordinate ticket resolution, track SLAs, and handle vendor and procurement-related activities. This is a purely non-technical coordination role focused on ticket management, user communication, vendor coordination, and process tracking.

Key Responsibilities

• Attend incoming IT support calls and create detailed tickets in the ITSM system.
• Log, categorize, prioritize, and route tickets to the appropriate support teams.
• Monitor ticket queues and ensure adherence to Service Level Agreements (SLAs).
• Follow up on pending tickets and escalate critical or delayed issues when required.
• Act as the primary point of contact for users regarding ticket status updates.
• Coordinate with vendors for hardware/software requests, repairs, spares, and renewals.
• Track IT assets and maintain relevant records.
• Generate Purchase Orders (POs) and process vendor invoices accurately.
• Coordinate procurement activities and ensure timely completion of Purchase Requisitions (PR) to final delivery.

Required Skills

• Experience in Helpdesk Coordination, Ticket Management, Service Desk Support, or IT Operations Coordination.
• Good communication and stakeholder management skills.
• Knowledge of ITSM tools and SLA tracking.
• Experience in vendor coordination and procurement activities.
• Strong documentation, follow-up, and organizational skills.
• Proficiency in MS Excel, Outlook, and basic reporting.