IT Engineer

Suki; Bengaluru; Remote; INR 600,000 - 900,000; Full time

Job summary

Suki is seeking an autonomous IT Support Engineer to own US daytime IT operations from India, reporting to the IT Lead. You will manage identity, HRIS, SaaS workflows, and security controls, while coordinating with a US MSP for hardware logistics.

The role demands 3+ years in IT support, strong Okta/G Workspace experience, and the ability to work PST hours independently with strict SLA adherence.

Qualifications

• Experience: 3+ years in IT Support or Systems Administration, ideally US-based teams.
• Tech Stack Mastery: Okta, Google Workspace, MDM Hexnode, Jira, Cisco Meraki.
• Workflow Automation: Familiarity with HRIS-driven IT workflows and SaaS platforms.
• Security Discipline: Hands-on with SOC2/HIPAA/HITRUST controls and endpoint security.
• Vendor Management: Experience working with external IT vendors or MSPs.
• High Autonomy: Able to work PST night shift independently and enforce IT SLAs.

Responsibilities

• Serve as the primary administrator for Okta and Google Workspace for US employees.
• Onboard/offboard employees via BambooHR, Okta, Jira and Torii with SLA adherence.
• Manage seat allocations and access for AI tools (Claude, Cursor, Gemini, Rovo, Slack AI).
• Oversee core dev/productivity tools: Atlassian/Jira, GitHub, 1Password, Slack.
• Support Security with Vanta for SOC2/HITRUST controls and regular access reviews.
• Triage MSP tickets via Slack and Jira; escalate hardware/logistics issues as needed.

Skills

IT Support

SLA enforcement

Security & Compliance

Automation workflows

Vendor coordination

Night shift

Tools

Okta

Google Workspace

MDM Hexnode

Jira

Cisco Meraki

BambooHR

Torii

Vanta

CrowdStrike

Job description

Job Description:

About Suki AI
Suki is at the forefront of healthcare technology, dedicated to alleviating physician burnout through our advanced, AI-powered voice solutions. Our mission is to make healthcare technology invisible and assistive, allowing doctors to dedicate their full attention to patient care.We are a team of passionate technologists, clinicians, and industry experts driven by thechallenge of solving complex problems in medicine. With a strong presence in both the UnitedStates and India, we are a collaborative and agile team making a significant impact.

The Role: What we want to accomplish and why we need you.
Suki is building a 24/7 "follow-the-sun" IT organization. We are looking for an autonomous, highly organized IT Support Engineer to act as the primary owner of US daytime IT operations. Reporting to the IT Lead in India, you will serve as the "air traffic controller" for the US teamduring PST hours.You will manage complex SaaS identities and HR-to-IT pipelines, enforce strict security compliance via Vanta, and act as the primary liaison holding our US-based Managed ServiceProvider (MSP) accountable for physical hardware logistics. Because you will be working whileyour manager is offline, this role requires high autonomy, excellent judgment, and theconfidence to strictly enforce IT SLAs.

What You Will Do:

• Identity, HRIS & SaaS Management

1. Serve as the primary administrator for Okta and Google Workspace, managingaccess requests, password resets, and MFA troubleshooting for US employees.
2. Execute flawless, SLA-driven employee onboarding and offboarding workflowsintegrating BambooHR, Okta, Jira, and Torii.
3. Manage seat allocation, limits, and access requests for our AI tooling suite(Claude, Cursor, Gemini, Rovo, and Slack AI).
4. Administer day-to-day operations for core dev and productivity tools includingAtlassian/Jira, GitHub, 1Password, and Slack.

• Security & Compliance Operations

1. Support the Security team by executing continuous SOC2, HIPAA, and HITRUSTcontrols via Vanta, including quarterly User Access Reviews (UAR).
2. Perform daily triage of SIEM and email security alerts, escalating critical anomalies to the Security Pod.
3. Ensure all endpoints are compliant with internal zero-trust policies (Crowdstrike Falcon Complete, ThreatLocker) before granting network access.

Device Management & Provisioning

• Manage our macOS and Windows fleet globally using our MDM (Hexnode) andApple Business Manager.
• Support the ongoing rollout and policy enforcement for field laptops.

US MSP & Vendor Coordination

• Act as the primary bridge between Suki employees and our US-based MSP.
• Triage incoming US helpdesk tickets via Slack (#ask-helpdesk) and Jira: resolveSaaS/Identity issues directly, and route physical hardware or on-site networkingescalations (Meraki/Wiline) to the MSP.
• Monitor the MSP’s ticket queue to ensure they are meeting their contractualSLAs (e.g., 2-hour response for high-priority hardware logistics) and escalatebreaches to management.

Autonomous Incident Triage

• Act as the first responder for critical US IT alerts during PST hours.
• Participate in a daily "Golden Hour" synchronous handoff with the India IT Leadto transition open tickets and review MSP performance.

Requirements (What Were Looking For):

• Experience: 3+ years in IT Support or Systems Administration, ideally supportingUS-based tech/startup teams.
• Tech Stack Mastery: Deep, hands-on administrative experience with Okta, GoogleWorkspace, MDM tools (e.g., Hexnode), Jira, and Cisco Meraki.
• Workflow Automation: Familiarity with HRIS-driven IT workflows (e.g., BambooHRintegrations) and SaaS management platforms (Torii).
• Security Discipline: Hands-on experience with compliance monitoring tools (Vanta) andendpoint security agents (Crowdstrike). You must be comfortable enforcing strictSOC2/HITRUST policies and saying "no" to out-of-band requests.
• Vendor Management: Experience working alongside or managing external ITvendors/MSPs is highly preferred.
• High Autonomy: Proven ability to work the night shift (PST) independently, makingsound technical decisions without immediate local supervision.

What Makes Suki, Suki

• A mission that matters: Suki is making healthcare technology invisible andassistive—so clinicians can focus fully on patient care.
• A product that delivers: Our AI is used by real clinicians at real health systems— and it works.
• A team that gets it: We’re former Googlers, Apple engineers, Stanford docs,and healthcare veterans.

What Makes Suki, Suki

• A mission that matters: Suki is making healthcare technology invisible and assistive—so clinicians can focus fully on patient care.
• A product that delivers: Our AI is used by real clinicians at real health systems— and it works.
• A team that gets it: We’re former Googlers, Apple engineers, Stanford docs,and healthcare veterans.
• Backed by believers: We’ve raised $165M from top VCs like Venrock, First Round, Flare, and March Capital.
• On a roll: Named by Fast Company as the Next Big Thing in Tech. BestLeadership Team by Comparably. Technology Innovation Award by Frost &Sullivan.
• Massive market: We’re disrupting a $30B+ industry, and our momentum is real.

Requirements: