IT - Desktop Technical Analyst

Jobgether; India; Hybrid; INR 5,00,000 - 8,00,000; Full time

Job summary

A talent matching platform is seeking an IT – Desktop Technical Analyst in India to provide high-quality desktop support in a hybrid work environment. The ideal candidate will handle troubleshooting, hardware configuration, and assist both on-site and remote users. Strong problem-solving skills and IT experience are essential for delivering effective support. The position offers a competitive salary along with health coverage and flexible work arrangements.

Benefits

Competitive salary package

Health and wellness coverage

Flexible work arrangements

Opportunities for professional development

Qualifications

• Prior experience in desktop support or a related technical support role.
• Hands-on experience with common office software applications.
• Basic understanding of networks and IT service management practices.

Responsibilities

• Provide first-line desktop support for PCs and peripheral devices.
• Build, image, and configure desktops and laptops for deployment.
• Deliver and install desktop assets for office-based and remote employees.

Skills

Desktop support

IT troubleshooting

Communication skills

Problem-solving

Tools

PC hardware

Office software applications

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT – Desktop Technical Analyst in India.

We are seeking a proactive IT – Desktop Technical Analyst to provide high-quality support for desktop systems, peripheral devices, and end-user IT requests. This role involves troubleshooting incidents, deploying and configuring hardware, and serving as a point of contact for IT-related issues in a hybrid work environment. The ideal candidate is technically skilled, detail-oriented, and capable of assisting both on-site and remote users while maintaining operational efficiency.

Accountabilities

• Provide first-line desktop support for PCs, laptops, and peripheral devices, resolving incidents and fulfilling service requests.
• Serve as a point of contact for local IT services, including network connectivity and server-related issues.
• Build, image, and configure desktops and laptops for deployment to end users.
• Deliver, install, and maintain desktop assets and peripheral equipment for office-based and remote employees.
• Collaborate with IT teams to escalate complex issues and ensure timely resolution.
• Maintain documentation for IT procedures, configurations, and support activities.

Requirements

• Prior experience in desktop support, IT troubleshooting, or a related technical support role.
• Hands-on experience with PC hardware, peripheral devices, and common office software applications.
• Basic understanding of networks, servers, and IT service management practices.
• Strong problem-solving skills and attention to detail.
• Effective verbal and written communication skills to interact with users and IT teams.
• Ability to manage multiple tasks and provide timely support in a fast-paced environment.
• Willingness to support remote and on-site users, including occasional after-hours or flexible scheduling.

Benefits

• Competitive salary package.
• Health and wellness coverage.
• Flexible work arrangements, including hybrid options.
• Opportunities for professional development and training.
• Access to modern IT tools and resources to support efficient work.
• Supportive and collaborative work environment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job’s core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!