IT Customer Service New Associate

Accenture in India; Hyderabad; On-site; INR 300,000 - 400,000; Full time

Job summary

Accenture in India is hiring for an IT Customer Service New Associate in Hyderabad. You will focus on email and chat support in a non-voice service desk environment, resolving customer queries and managing escalations while ensuring timely resolutions.

Candidate should have 0–1 year of experience and any Graduation. The role may involve rotational shifts and collaboration with the customer support team for SLA adherence.

Qualifications

• Any Graduation is acceptable.
• 0‑to‑1 year experience preferred.
• Good in email and chat processes and typing.

Responsibilities

• Handle customer queries via email and chat and resolve issues within SLA.
• Record, diagnose, troubleshoot, and resolve incidents and service requests as per defined guidelines.
• Be prepared for rotational shifts and work within your team and supervisor guidance.

Skills

Email - Service Desk Non-Voice Support

Typing

Escalations handling

Education

Graduation

Job description

Skill required: Email - Service Desk Non-Voice Support

Designation: IT Customer Service New Associate

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who is good in email and chat process who is good in typing is what is preferred here
• Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
• Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for?
• Primary skill - Service Desk Non-Voice Support - P1 Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• In this role you will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts