IT Customer Service Associate

We Love AI Jobs; Hyderabad; On-site; INR 350,000 - 500,000; Full time

Job summary

Accenture Hyderabad is seeking an IT Customer Service Associate to handle non-voice support via email, web, and chat. On-site role with 1–3 years of experience and any graduation. You will record, diagnose, troubleshoot, and resolve incidents while meeting SLA targets and escalating where needed.

The role emphasizes quick issue resolution, collaborative team support, and rotational shifts. Strong typing and clear communication are valued for efficient service desk operations.

Qualifications

• Proficient in handling email and chat-based customer support.
• Record, diagnose, troubleshoot, resolve, or assign incidents and service requests.
• Ensure issues are closed within defined service-level agreements.

Responsibilities

• Record, diagnose, troubleshoot, resolve, or assign incidents and service requests.
• Handle customer queries and escalations through email, web, and chat.
• Close faults and complaints within SLA.

Skills

Email support

Chat support

Service desk support

Incident diagnosis

Troubleshooting

SLA management

Education

Any Graduation

Job description

# IT Customer Service AssociateAccenture Federal ServicesHyderabadFull-timeUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThis customer support role handles service requests and complaints through email, web, and chat, with a focus on resolving issues within service-level targets. The work is individual-contributor support under guidance and may involve rotational shifts.* Full-time* On-site* 1–3 years* Any graduation### Skills and expertiseEmail supportChat supportService desk supportIncident diagnosisTroubleshootingSLA management### Key responsibilities* Record, diagnose, troubleshoot, resolve, or assign incidents and service requests.* Handle customer queries and escalations through email, web, and chat.* Close faults and complaints within service-level agreements.## How this job comparesCompared with 273 open junior customer success jobs on October 10, 2026.Similar open jobs: We Love AI Jobs lists 273 open junior customer success jobs at 68 companies.Remote work: This job is on site. 30 of the 273 junior customer success jobs (11%) are remote.AI in this role: Low. The company works with AI, but AI is a small part of this role's daily work. The role is focused on non-voice service desk support and customer issue resolution. The posting does not describe work with AI models, tools, or products.## Full descriptionSkill required: Email - Service Desk Non-Voice SupportDesignation: IT Customer Service AssociateQualifications:Any GraduationYears of Experience:1 to 3 yearsAbout AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.comWhat would you do? • You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.• You will also be responsible for closing the fault and complaints within SLA s.• Candidate who is good in email and chat process who is good in typing is what is preferred here• Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.• Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.What are we looking for? • Primary skill - Service Desk Non-Voice Support - P1• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.• You will also be responsible for closing the fault and complaints within SLA s.Roles and Responsibilities: • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.• Your expected interactions are within your own team and direct supervisor.• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.• The decisions that you make would impact your own work.• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.• Please note that this role may require you to work in rotational shiftsAny GraduationAbout AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.comEqual Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.