IT Client Support Specialist I (TEMP)

UCF Downtown; Bankura; On-site; INR 2,670,000 - 3,271,000; Full time

Job summary

University of Central Florida's Health Information Technology department is seeking an IT Client Support Specialist I (Temp) to manage the Health IT Service Desk and provide Tier I support for computing hardware and software. Responsibilities include ticketing, documentation, and inventory management for College of Medicine personnel.

The role emphasizes strong customer service, end-user engagement, and collaboration to ensure timely resolutions and satisfaction.

Qualifications

• High School Diploma or equivalent with 4+ years of relevant experience, or a Bachelor's degree with 0+ years.
• Experience providing front-line IT client support in a higher education environment.
• Experience with ServiceNow or similar ticketing systems.
• Proficiency in Microsoft Office.

Responsibilities

• Engage and communicate with clients across the HealthIT service community using desk phones, messaging, email, and ticketing system.
• Use the university ITSM ticketing system to log, track, and follow up on issues to ensure timely resolution.
• Provide customer service excellence through end-user engagement and collaboration to achieve high customer satisfaction.
• Provide Tier I troubleshooting of computing hardware/software issues and request fulfillment for College of Medicine faculty, staff, researchers, clinicians, and students.
• Escalate issues to appropriate support groups to expedite resolution.
• Help maintain the HealthIT inventory database system with equipment IDs, user assignments, service dates, status, and stock availability.
• Support lending of College of Medicine-owned equipment including loanership, documentation, and restocking.
• Follow HealthIT Mission, Vision and Goals and contribute to the college's academic, research and healthcare missions.

Skills

Front-line IT support

Customer service

End-user communication

Problem solving

Microsoft Office

Education

High School Diploma or equivalent

Bachelor's degree

Tools

ServiceNow

Ticketing systems

HealthIT inventory database

Job description

Health Information And Technology

The UCF College of Medicine Health and Information Technology department will provide world class support services, leverage the use of technology and establish a robust infrastructure that will advance the College's vision to be the nation's premier 21st century college of medicine mission, as well as be a national leader in education, research, and patient care.

The Opportunity

As an IT Client Support Specialist I (TEMP), you will be responsible for providing front-line Tier 1 support to the UCF College of Medicine. The primary duties include managing the Health IT Service Desk, assisting with communications, documentation, and maintaining computer systems. This position also supports operational functions, including maintaining the inventory database system.

Responsibilities

• Engage and communicate with clients across the HealthIT service community, leveraging standard communication tools, including desk phones, messaging, email, and ticketing system.
• Use the university ITSM ticketing system to log, track, and follow up on issues to ensure timely and effective resolution.
• Provide customer service excellence through end-user engagement and collaboration to achieve high customer satisfaction.
• Provide Tier I troubleshooting of computing hardware/software issues and request fulfillment for College of Medicine faculty, staff, researchers, clinicians, and students.
• Escalate issues as necessary to appropriate support groups, aligned with service catalog offering to expedite.
• Help maintain the HealthIT inventory database system, documenting all associated information for equipment IDs, user assignment, service dates, status, and stock availability.
• Support the lending of College of Medicine-owned equipment; coordinating loanership, documentation fulfillment, and restocking processes.
• Embrace the HealthIT Mission, Vision and Goals and follow organizational documented processes. Contribute to the overall success of the college and its Academic, Research, and Healthcare missions.
• Perform additional duties as assigned including, but not limited to, timely completion of all required university and college training and updates.

Minimum Qualifications

High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications

• Demonstrated experience providing technical support for basic computing hardware and software issues.
• Experience providing front-line IT client support in a higher education environment.
• Experience with ServiceNow or similar ticketing systems.
• Proficiency in Microsoft Office.

The Most Successful Candidates May Possess The Following Qualities

• Proven ability to deliver exceptional customer service, both internally and externally.
• Strong organizational skills.
• Detail-oriented problem solver with a commitment to follow-through.
• Eagerness to learn and adapt to new technologies.

Special Instructions To The Applicants

• The anticipated hourly rate for this position is $20.29 - $24.86. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck.

Are Benefits Important to You?

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state’s benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

College of Medicine (COM) - Health Information Technology - OPS

Hours of Work

Full time

Work Schedule

Monday - Friday; 8:00 AM - 5:00 PM

Type of Appointment

Fixed Term (Fixed Term)

Hourly Rate

$20.29 to Negotiable

Job Posting End Date

08-20-2026-12-00-AM

Benefits Eligibility

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state’s benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.