IT by Design Looking for Dispatcher( Tech Support) at Chandigarh, Chandigarh

IT by Design; Chandigarh; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A technology service provider in Chandigarh is seeking a Junior System Administrator to troubleshoot hardware and software issues, provide remote support, and assist with service request management. Ideal candidates will have a Bachelor's degree and customer service experience, along with strong interpersonal and communication skills. This role offers a competitive salary, comprehensive training, and benefits including medical insurance.

Benefits

Competitive salary and benefits

Comprehensive on-job training

Medical insurance coverage

Work-life balance

Community wellness programs

Qualifications

• Minimum 1 year of experience in customer service or technical support.
• Experience dealing with international clients.
• Flexibility to work any shift in a 24/7 operation.

Responsibilities

• Troubleshoot desktops and software issues.
• Monitor backups and networks.
• Provide remote support to end users.

Skills

Interpersonal skills

Analytical skills

Problem-solving abilities

Written and oral communication

Customer service experience

Education

Bachelor’s degree

Tools

Microsoft Office 365

Network troubleshooting

Virtual machines

Job description

Job Description

Junior System Administrator

Department: Service Delivery

Reports to: Training Team

Work Model: WFO

Shift Type: Rotational shifts in EST.

Position Summary

The Junior System Administrator position, reports directly to the Technical Team Lead, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers.

The Junior Helpdesk System Administrator is also responsible for service request management, working directly with the enterprise end users assisting in support and implementation of technology solutions.

Education and Qualifications

• Bachelor’s degree.
• Minimum one year of experience in dealing with international clients.
• Experience of working with teams of English-speaking countries.

Responsibilities

• Troubleshooting on Desktops.
• Troubleshooting on Microsoft office 365, firewall and mail servers.
• Monitoring backups.
• Troubleshooting networks, virtualization, and windows servers.

Capabilities

Skills

• Technology Graduate OR Bachelor of Science in IT.
• Must have a prior minimum 1 year of experience in customer service or technical support role.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills (Must have).
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Must be a team player but should also understand the importance of individual contributions.
• Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.
• Must be flexible to work any shift in a 24/7 operation including night shifts.
• Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements.
• Candidate should be amendable to work from office.

Behavioral Skills

• Longevity and commitment in previous work.
• Team player.
• Ability to meet target under pressure and time bound deadlines.
• Dynamic and pleasing attitude and personality.

Our Culture and You

What does the day in a life look like for the Staff Accountant? You come to work each day to an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big.

Our employees have indicated that with IT by Design, they find a home where their passion and career goals finally intersect for them to live a life full of purpose.

Benefits

• Competitive salary and benefits.
• Great work-life balance.
• Comprehensive on-job training, best-in-industry communications training, and sponsorship for skill development.
• Medical insurance coverage worth INR 5 Lakh for employees and their immediate family.
• Accidental policy coverage to INR 5 Lakh.
• Term Life insurance worth INR 20 Lakh.
• Community-based engagement clubs at work, including book and movies clubs.
• Community Wellness programs for employees’ wellbeing specially taken by CEO Life By Design which covers sessions.

Job Type: Regular / Permanent.

Salary: ₹20,000.00 – ₹22,000.00 per month.

Speak with the employer: [phone].

Expected Start Date: 21/04/2023.

Location: Chandigarh, Chandigarh.

Requirements: Technical support experience.