IT Business Partner - Clinical

Narayana Health; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Narayana Health is expanding its Athma Hospital Information System across UK sites. This role serves as the IT interface between UK clinical stakeholders and the offshore team, translating clinical needs into system enhancements and supporting implementation, go-live readiness, and ongoing optimisation.

Based in Bengaluru and aligned to UK hours (2:00pm–11:00pm), you will gather requirements, participate in UAT, drive adoption of workflows, and coordinate with CCIO and nursing informatics teams

Qualifications

• 5–8 years in healthcare IT, with 3+ years in an IT Business Partner / functional consultant / clinical applications role.
• Hands-on experience implementing or supporting a hospital HIS/EMR/EPR (clinical modules).

Responsibilities

• Act as the primary IT interface for clinical departments across all UK PPG sites
• Gather, document and prioritise clinical requirements and change requests for Narayana Health's Athma Hospital Information System.
• Liaise with clinical leads, CCIO, and nursing informatics teams in the UK
• Support clinical UAT, sign-off, and go-live readiness activities
• Help drive adoption of clinical workflows (inpatient, outpatient, OT, clinical documentation, orders and results) in the new HIS environment
• Coordinate with the offshore HIS Clinical Support team to resolve recurring functional issues
• Manage workflow transition and legacy data queries for retiring clinical applications

Skills

Healthcare IT experience

IT Business Partner

Clinical applications knowledge

Stakeholder management

Job description

Following Narayana Health’s acquisition of PPG Hospitals in the UK, the organisation is progressing towards the adoption of Narayana Health’s Athma Hospital Information System (HIS) across 12+ hospital sites in UK. This transition involves migrating from existing clinical applications, including IMS Maxims (EMR/EPR), Medisight and Heyex (ophthalmology), Solus (endoscopy), Pisces (theatre management), and Adastra (emergency services).

The role will serve as a key IT interface between UK clinical stakeholders and the offshore technology team, translating clinical requirements into system enhancements, facilitating change and adoption, and supporting implementation, go-live readiness, and ongoing optimisation of clinical applications across the UK hospital network.

Location & Timings:

• This role will be required to work UK hours : 2:00pm - 11:00pm
• This will be a work from office role.

Experience:

• 5–8 years in healthcare IT, with 3+ years in an IT Business Partner / functional consultant / clinical applications role
• Hands-on experience implementing or supporting a hospital HIS/EMR/EPR (clinical modules)

Key Responsibilities:

• Act as the primary IT interface for clinical departments across all UK PPG sites
• Gather, document and prioritise clinical requirements and change requests for Narayana Health's Athma Hospital Information System.
• Liaise with clinical leads, CCIO, and nursing informatics teams in the UK
• Support clinical UAT, sign-off, and go-live readiness activities
• Help drive adoption of clinical workflows (inpatient, outpatient, OT, clinical documentation, orders and results) in the new HIS environment
• Coordinate with the offshore HIS Clinical Support team to resolve recurring functional issues
• Manage workflow transition and legacy data queries for retiring clinical applications

Skills Required:

• Strong grasp of clinical workflows: OP/IP, operating theatres, clinical documentation, orders and results, e-prescribing
• Proven stakeholder management with doctors, nurses and clinical informatics leadership
• Requirements gathering, change management and UAT coordination experience
• Excellent written and verbal communication for UK stakeholder engagement

Preferred Skills:

• Exposure to UK healthcare / NHS workflows (GP discharge summaries, clinical safety standards)
• Experience with specialty systems: ophthalmology, endoscopy, theatre management or emergency care
• Experience in offshore-onshore delivery models; willingness to travel to the UK occasionally