IT Business Partner

Syngene; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Syngene is seeking a Digital IT Business Partner to align IT initiatives with Commercial and Legal needs. You will partner with leaders to shape and deliver digital initiatives across CRM, CLM, analytics, and enterprise systems.

The role requires strong IT strategy, governance, and stakeholder management to drive value while ensuring compliance with safety and quality standards.

Qualifications

• Bachelor degree in engineering or related field; MBA preferred.
• Experience in IT business partnering and digital transformation.
• Ability to translate business priorities into technology requirements.

Responsibilities

• Serve as the primary DIT partner for Commercial and Legal teams.
• Drive IT SDLC lifecycle from idea to benefits realization.
• Enable CRM, CLM, analytics and ERP integrations across platforms.
• Collaborate with stakeholders, PMO, vendors and governance forums.

Skills

Business partnership

Stakeholder management

Commercial & Legal domain

IT strategy alignment

Education

Bachelor’s degree in engineering/CS/IS/Business

Tools

Salesforce/SFDC

Icertis

Conga

DocuSignCLM

SAP / SAP ERP

ServiceNow SPM/ITSM

Power BI/Tableau

Microsoft 365 Copilot

Job description

Job Title

Digital IT Business Partner – Essential Functions (Commercial & Legal)

Job Location

Bangalore / Bengaluru

About Syngene

Syngene (www.syngeneintl.com) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to commercial supply.

At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit

Mandatory expectation for all roles as per Syngene safety guidelines

Overall adherence to safe practices and procedures of oneself and the teams aligned

Contributing to development of procedures, practices and systems that ensure safe operations and compliance with the company’s integrity & quality standards

Driving a corporate culture that promotes the environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times.

Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace.

Ensure all assigned mandatory training related to data integrity, health, and safety measures are completed on time by all members of the team including self

Compliance with Syngene’s quality standards at all times

Core Purpose of the Role

Represent the Digital & IT (DIT) function as a strategic business partner for Commercial and Legal functions.

Partner with Commercial and Legal leaders to identify, shape, prioritize and deliver digital,dataand AI-enabled initiatives from idea intake through solution delivery,adoptionand value realization.

Translate functionalobjectivesinto technology roadmaps, business cases, requirements, governanceartifactsand measurable outcomes aligned to enterprise priorities.

Act as the connecting layer between business stakeholders, enterprise architecture, delivery teams,vendorsand governance forums to ensure solutions are fit-for-purpose, compliant,scalableand value-led.

Role Accountabilities

Business Partnership & Stakeholder Management

Serve as the primary DIT partner for Commercial and Legal teams, building trusted relationships with senior stakeholders and process owners.

Facilitatediscovery workshops, problem framing, requirement elicitation,prioritizationand alignment across Commercial and Legal stakeholders.

Represent business needs in DIT planning forums and represent DIT strategy, constraints, deliveryprogressand governance expectations back to business teams.

Support change management, adoption planning, communication, trainingcoordinationand benefits tracking for implemented solutions.

IT SDLC, Portfolio Governance & Value Realization

Drive initiatives across the complete IT SDLC lifecycle: idea identification, demand intake, business case, prioritization, solution design, delivery, testing, deployment, hypercare, adoption and value realization.

Create and maintain governance artifacts such as problem statements, business cases, benefit/value hypotheses, functional requirement documents, RAID logs, milestone plans, and adoption of dashboards.

Track realization of committed benefits including productivity improvement, cycle-time reduction, compliance strengthening, cost avoidance, revenue enablement, and user adoption metrics.

Partner with PMO, delivery teams and vendors to monitor scope, schedule, cost, risks, dependencies and escalations through the project lifecycle.

Functional Technology Enablement

Support Commercial digital enablement across customer engagement, opportunity management, account planning, campaigns, CRM adoption, salesoperationsand commercial analytics.

Support Legal technology initiatives such as contract lifecycle management, clause libraries, approval workflows, obligation tracking, e-signature, legaloperationsand legal analytics.

Drive integration alignment across Commercial and Legal platforms with enterprise systems, reporting layers, documentrepositoriesand workflow channels.

Help define functional roadmaps for CRM, CLM, workflow automation, analytics, AI-enabled knowledgesupportand responsible use of digital platforms.

AI, Automation & Digital Innovation

Identifypractical AI, GenAI, automation and analytics opportunities across Commercial and Legal functions and translate them into scoped use cases with clear business outcomes.

Demonstrateworking familiarity with AI tools and concepts including Copilot-style productivity assistants, enterprise search, document intelligence, workflow automation, prompt-drivenanalysisand AI governance considerations.

Collaborate with data, architecture,securityand compliance teams to ensure responsible,secureand compliant use of AI-enabled solutions.

Promote experimentation, adoption and value tracking for AI-enabled productivity and decision-support use cases.

Vendor, Solution & Platform Governance

Evaluate solution options and vendor proposals for functional fit, integration approach, security, data residency, scalability, support model, commercialviabilityand value delivery.

Coordinate with enterprise architecture, cybersecurity, integration,dataand infrastructure teams to ensure technology solutions align with enterprise standards.

Support UAT planning, test scenario validation, defect triage, releasereadinessand post-go-live stabilization.

Maintainawareness of industry benchmark tools and relevant technology trends across CRM, CLM, ERP integration, analytics,workflowand AI-enabled enterprise solutions.

Syngene Values

Excellence

Integrity

Professionalism

Preferred Skills &Expertise

Functional & Domain Skills

Strong understanding of Commercial and Legal operating models, business processes, KPIs, controls and governance needs.

Ability to translate Commercial and Legal priorities into technology requirements, solutionroadmapsand measurable business outcomes.

Experience working with senior stakeholders, cross-functionalteamsand external implementation partners in complex enterprise environments.

Understanding oflife sciences, CRDMO, pharma or regulated business environments will be an added advantage.

Technology & Tool Exposure

Working knowledge of CRM platforms such as Salesforce / SFDC and related customer engagement, opportunity, account management, salesoperationsand commercial analytics processes.

Working knowledge of legal contract management systems such as Icertis, Conga,DocuSignCLM or equivalent CLM platforms.

Working knowledge of SAPecosystemsuch as SAP ERP / S/4HANA, master data, reporting and integration touchpoints relevant to Commercial and Legal workflows.

Exposure to ServiceNow SPM / ITSM, workflow platforms, Power BI / Tableau, Microsoft 365 / Copilot, enterprise search, document management, integrationconceptsand API-driven systems.

Familiarity with industry benchmark tools across CRM, CLM, ERP integration, e-signature, workflow automation,analyticsand AI-enabled productivity tools

AI, Data & Digital Skills

Good working understanding of AI / GenAI use cases relevant to Commercial and Legal functions, including enterprise search, document intelligence, summarization, knowledgeassistantsand automation copilots.

Ability to assess AI use cases for feasibility, business value, data readiness, security,complianceand adoption considerations.

Working knowledge of data governance, reporting dashboards,metricsdefinition, valuetrackingand decision-support analytics.

Awareness of responsible AI, privacy, information security, dataresidencyandregulated-datahandling expectations.

Soft Skills

Strong business consulting, stakeholder engagement,facilitationand structured problem-solving skills.

Excellent communication, executivestorytellingand ability to simplify technology concepts for business audiences.

Ability to influence without authority and manage ambiguity across multiple stakeholder groups and priorities.

Strong ownership, execution discipline, collaborationmindsetand outcome orientation.

Experience & Qualifications

Experience in IT businesspartneringdigital transformation, enterprise applications, consulting, business analysis, productownershipor technology program delivery.

DemonstratedexperiencerepresentingIT / Digital functions to Commercial and/or Legal stakeholders and driving initiatives across these domains.

Bachelor’s degree in engineering, Computer Science, Information Systems, Business Administration, or related discipline; MBA or relevant postgraduate qualification preferred.

Experience with SDLC, Agile / hybrid delivery, portfolio governance, vendor coordination, UAT, change management and benefits realization.

Experience in life sciences, pharma, biotech, CRDMO or regulated industry environments will be preferred.

Equal Opportunity Employer

It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable legislation or local law. In addition, Syngene will provide reasonable accommodation for qualified individuals with disabilities.