IT Admin ServiceNow

Shashwath Solution; Pune District; On-site; INR 300,000 - 420,000; Part time

Job summary

Shashwath Solution is seeking an IT Support Engineer to join our IT & Information Security team on a contract basis. The role involves handling global helpdesk Level 1 incidents, performing hardware/software support, and managing onboarding/offboarding IT activities for staff.

The ideal candidate will have 1–2 years of experience with ticketing systems, strong troubleshooting skills, and proficiency in Office 365 and SharePoint.

Qualifications

• University degree.
• 1-2 years experience in global help/service desk Level 1 (low level support) or higher.
• Experience in using helpdesk ticketing system.
• English language expert (Speak, Read and Write).
• Strong troubleshooting and problem-solving skill.
• Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications.
• Willingness to constantly update knowledge and multi-task independently.

Responsibilities

• Hardware and software support and installation
• Collaborate with other IT groups for seeking resolution of reported issues
• Administration, creation, and configuration of accounts in Active Directory
• Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access
• Patch Management and Software Deployment
• Maintain IT Assets System and Software Inventory
• Power Apps, Power Automate, and Share Point Flows
• Provide high quality first level support and response to the end user
• Complete all task in a timely manner to meet given SLAs
• Track tickets status and ensure they are getting attention from other IT groups in timely matter
• Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalat when appropriate
• Document solutions for knowledge-base and bring new ideas for innovation and automation excellence
• Provide other job duties requested by manager on an as needed basis.

Skills

Helpdesk

Troubleshooting

English proficiency

IT knowledge

Education

B.Sc in Computers

B.Tech/B.E. in Computers

BCA in Computers

Tools

Office 365

SharePoint

Helpdesk ticketing system

Job description

Responsibilities

• Hardware and software support and installation
• Collaborate with other IT groups for seeking resolution of reported issues
• Administration, creation, and configuration of accounts in Active Directory
• Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access
• Patch Management and Software Deployment
• Maintain IT Assets System and Software Inventory
• Power Apps, Power Automate, and Share Point Flows
• Provide high quality first level support and response to the end user
• Complete all task in a timely manner to meet given SLAs
• Track tickets status and ensure they are getting attention from other IT groups in timely matter
• Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalat when appropriate
• Document solutions for knowledge-base and bring new ideas for innovation and automation excellence
• Provide other job duties requested by manager on an as needed basis.

Qualifications/Requirements

• University Degree
• 1-2 years experience of working on a global help/service desk Level 1 (low level support) and higher support OR
• 1+ years' experience technical support level 1 and higher (troubleshooting/problem solving skill) Position requires skills in the following areas as appropriate:
• Experience in using helpdesk ticketing system
• Preferable candidates should be English language expert (Speak, Read and Write)
• Office 365 and SharePoint experience
• Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner
• Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications
• Great knowledge of IT processes and willingness to constantly update knowledge
• Individual contributor, able to work independently
• Inbuilt ability to multi-task, working on more than one issue simultaneously

Role: IT Support Engineer

Department: IT & Information Security

Employment Type: Contract

Role Category: IT Support

Education

UG: B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers