IT Admin ServiceNow

Shashwath Solution; Dadri; On-site; INR 240,000 - 360,000; Full time

Job summary

Shashwath Solution is seeking an IT Support Engineer to provide first-line support, install hardware/software, and manage user accounts. The role involves coordinating with global teams, handling onboarding/offboarding, patching, and asset management to ensure smooth IT operations.

The candidate should have a university IT degree and 1–2 years of helpdesk experience, with strong English and ITSM skills. A contractual role based in India, with exposure to MS 365 and SharePoint, is offered.

Qualifications

• University degree in IT or related field.
• 1-2 years helpdesk experience (L1/L2) or equivalent.
• Experience with ITSM ticketing systems and Office 365/SharePoint.
• Strong problem-solving, communication, and multi-tasking abilities.

Responsibilities

• Provide first level IT support and resolve incidents.
• Install and support hardware/software and manage accounts.
• Collaborate with IT groups to resolve issues promptly.
• Manage onboarding/offboarding IT access and permissions.
• Perform patch management and software deployment.
• Maintain IT assets and software inventory.
• Document solutions for knowledge base and training.
• Meet SLAs and track ticket status across teams.
• Assist with Power Apps, Power Automate, and SharePoint Flows.

Skills

English proficiency

Troubleshooting

Multi-tasking

Customer service

Education

B.Sc in Computers

B.Tech/B.E. in Computers

BCA in Computers

Tools

Office 365

SharePoint

Ticketing system

Job description

Responsibilities

• Hardware and software support and installation
• Collaborate with other IT groups for seeking resolution of reported issues
• Administration, creation, and configuration of accounts in Active Directory
• Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access
• Patch Management and Software Deployment
• Maintain IT Assets System and Software Inventory
• Power Apps, Power Automate, and Share Point Flows
• Provide high quality first level support and response to the end user
• Complete all task in a timely manner to meet given SLAs
• Track tickets status and ensure they are getting attention from other IT groups in timely matter
• Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalat when appropriate
• Document solutions for knowledge-base and bring new ideas for innovation and automation excellence
• Provide other job duties requested by manager on an as needed basis.

Qualifications/Requirements

• University Degree
• 1-2 years experience of working on a global help/service desk Level 1 (low level support) and higher support OR
• 1+ years' experience technical support level 1 and higher (troubleshooting/problem solving skill) Position requires skills in the following areas as appropriate:
• Experience in using helpdesk ticketing system
• Preferable candidates should be English language expert (Speak, Read and Write)
• Office 365 and SharePoint experience
• Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner
• Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications
• Great knowledge of IT processes and willingness to constantly update knowledge
• Individual contributor, able to work independently
• Inbuilt ability to multi-task, working on more than one issue simultaneously

Role: IT Support Engineer

Department: IT & Information Security

Employment Type: Contract

Role Category: IT Support

Education

UG: B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers