ISSRRN0001159 - Infra Tech Support Practitioner Copy 01

Accenture; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture in Bengaluru is hiring for an entry‑level role in Service Desk Management. You will develop expertise, support production systems, and participate in incident and outage resolution while maintaining clear communication. The role emphasizes learning and collaboration.

You'll contribute to disaster recovery procedures, data retention practices, and documentation of processes. Bachelor's degree required; beginner to intermediate skills in service desk and collaboration tools are welcomed.

Qualifications

• Bachelor’s Degree in relevant field of studies.
• Beginner proficiency in Service Desk Management.
• Intermediate proficiency in Service Desk Voice Support.

Responsibilities

• Ensure production systems are available and operating according to SLAs.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

Service Desk Voice Support

Incident management

Customer service communication

Technical troubleshooting

Process documentation

Collaboration tools

Education

Bachelor's Degree

Tools

Collaboration tools

Job description

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies. HERE’S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Intermediate proficiency in Service Desk Voice Support. It is advantageous to have prior experience in relevant related skills. Bachelor’s Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in incident management. Intermediate proficiency in customer service communication. Beginner proficiency in technical troubleshooting. Intermediate proficiency in process documentation. Beginner proficiency in collaboration tools.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.