IS Global Infra Operations Lead ABB Robotics

ABB; Bengaluru; On-site; INR 3,000,000 - 7,000,000; Full time

Job summary

A global leader in automation is seeking an IS Global Infra Operations Lead for its operations in India. This role focuses on delivering high-performing IT services across cloud and infrastructure while leading diverse teams globally. The ideal candidate has over 10 years of experience in IT leadership and knowledge of ITIL processes. Join to make a significant impact in shaping the future of robotics operations worldwide. This full-time position is crucial for supporting 7,500 employees globally.

Qualifications

• More than 10 years of leadership experience in IT infrastructure and operations.
• Proven track record managing large-scale service delivery teams.
• Strong knowledge of ITIL, ITSM platforms, and vendor ecosystems.
• Strong vendor management and stakeholder collaboration.
• Strategic planning and cross‑functional leadership.

Responsibilities

• Define and execute the global infrastructure operations strategy.
• Lead and develop high-performing Cloud Ops, Network, and Service Desk teams.
• Own SLAs, KPIs, and service quality for all infrastructure services.
• Govern core ITIL processes and drive automation.
• Manage vendor and stakeholder relationships and provide executive-level reporting.

Skills

Leadership

Communication

Strategic planning

ITIL knowledge

Vendor management

Cloud/Networking

Education

Bachelor's degree in IT/Computing

Tools

ITSM tools

Job description

IS Global Infra Operations Lead ABB Robotics

Join to apply for the IS Global Infra Operations Lead ABB Robotics role at ABB.

Report to: IS Manager.

What the role will entail

Take the lead in shaping the future of infrastructure operations across a global robotics enterprise. As IS Global Infra Operations Lead, you will be responsible for delivering secure, scalable, and high‑performing IT services across cloud, network, and core infrastructure. This is a business‑critical role with global impact, supporting 7,500 employees across 50 countries and 150 sites.

Global locations

Preferred locations include Poland, India, Spain, Italy, Sweden, and China.

Your Responsibilities

• Define and execute the global infrastructure operations strategy spanning cloud, networking, and on‑prem environments, ensuring scalability and resilience.
• Lead and develop high‑performing Cloud Ops, Network, and Service Desk teams, driving operational excellence across global locations and time zones.
• Own SLAs, KPIs, and service quality for all infrastructure services, ensuring consistent performance, compliance, and audit readiness.
• Govern core ITIL processes (Incident, Problem, Change, Request, Service Level, CMDB) and drive automation to optimize service delivery and efficiency.
• Manage vendor and stakeholder relationships, oversee service desk operations, and provide executive‑level reporting on service health and strategic initiatives.

Your Background

• More than 10 years of leadership experience in IT infrastructure and operations.
• Proven track record managing large‑scale service delivery teams.
• Strong knowledge of ITIL, ITSM platforms, and vendor ecosystems.
• Excellent leadership, communication, and strategic planning skills.
• Experience navigating complex vendor relationships and global service environments.

Benefits & Growth

At ABB Robotics, you’ll be part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. You’ll work with cutting‑edge technologies, visionary teams, and have the opportunity to shape the future of robotics on a global scale.

Join us

Help deliver the digital foundation that powers ABB Robotics worldwide. Last day to apply is November 2.

Senior level: Director

Employment type: Full‑time