Investigations Lead - VOIS

Vodafone Group Plc; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

VOIS (Vodafone Intelligent Solutions) in Bengaluru seeks an experienced investigations professional to lead complex internal investigations across a multi-country environment. This individual contributor role sits within Corporate Security and focuses on Speak Up, data loss prevention, evidence handling and reporting.

You will manage investigations with independence, coordinate with HR and stakeholders, and produce clear reports while upholding governance and policy.

Qualifications

• Bachelor’s or Master’s degree from a recognised university in a related discipline.
• Strong analytical, communication and stakeholder-influencing skills.
• Independent judgement when assessing varied risks from sensitive incidents.
• Experience working confidentially with senior stakeholders across countries and functions.
• Certified Fraud Examiner or Professional Certified Investigator preferred.

Responsibilities

• Lead sensitive and complex internal investigations across a multi-country environment.
• Manage Speak Up, data loss prevention and suspected misconduct investigations.
• Collect, secure, preserve and assess evidence in line with forensic practices.
• Advise leadership on investigation plans and coordinate with HR and stakeholders.
• Prepare clear, confidential investigation reports and KPIs.
• Present findings and recommendations to leaders and relevant teams.
• Track remedial actions and ensure governance and data quality.
• Support case management governance and testify when required.

Skills

Investigations management

Analytical skills

Stakeholder management

Digital forensics

Microsoft Office

Education

Bachelor’s or Master’s degree in a related discipline

Tools

Microsoft Excel

PowerPoint

Digital forensic tools

Job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking an experienced investigations professional to lead complex internal investigations across a multi-country environment. Based in Bangalore, this individual contributor role sits within Corporate Security and is responsible for managing investigations from initial assessment through to reporting and follow-up, including Speak Up and data loss prevention matters. The role requires sound judgement, independence and discretion when handling sensitive allegations, evidence and stakeholder relationships. Exposure to European local laws and investigation practices would be an advantage. You will also help maintain VOIS investigation governance, align local practices with Group policy and support the continued development of the Investigations function. The work has a potentially significant impact on organisational trust, brand and reputation.

What you’ll do

• Lead sensitive and complex internal investigations from initial assessment to closure, ensuring objectivity, thoroughness, accuracy, relevance, timeliness and confidentiality
• Manage Speak Up, data loss prevention and suspected misconduct investigations across assigned VOIS locations, working with investigation leadership and local triage teams
• Collect, secure, preserve and assess evidence in line with appropriate security and digital forensic practices
• Advise investigation leadership on proportionate investigation plans for alleged wrongdoing, consulting Human Resources and relevant Group stakeholders where required
• Prepare clear, accurate and confidential investigation reports, case records, management information and key performance indicators
• Present investigation findings, risks and recommendations to relevant stakeholders and organisational leaders
• Track agreed remedial actions through to completion in line with defined service levels and timelines
• Serve as a point of contact for the Vodafone Case Management Tool, supporting coordination among VOIS, Group and local Speak Up committees
• Maintain case information and access rights in the case management system, ensuring appropriate governance and data quality
• Represent VOIS in investigation-related litigation and provide evidence or testimony to law enforcement agencies or courts when required
• Support the development and delivery of the VOIS investigations strategy, transformation priorities and performance framework
• Identify potential malpractice through lawful, ethical and proportionate intelligence sources and investigation methods
• Monitor the implementation of investigation procedures, policy exceptions and risk controls across assigned locations
• Produce periodic qualitative and quantitative investigation reporting using Microsoft Excel and PowerPoint
• Deliver investigation awareness sessions and training aligned with the Investigations Embedding Programme
• Build effective working relationships with internal and external investigators, technology teams and leaders across multiple location

Who you are

• You have at least five to eight years of experience managing end-to-end internal investigations, preferably within an IT, IT-enabled services, telecommunications or similarly complex organisation
• You hold a bachelor’s or master’s degree from an accredited university in economics, commerce, mathematics, law, business, accounting, computer science, data science or a related discipline
• You bring strong analytical, communication, interpersonal and stakeholder-influencing skills
• You can exercise independent judgement when assessing varied risks arising from sensitive incidents and allegations
• You have experience working confidentially with senior stakeholders and collaborating across countries, functions and organisational levels
• You have practical knowledge of Microsoft Office tools and digital forensic analysis
• You understand investigation governance, risk-based compliance, evidence preservation, case management and confidential reporting
• You demonstrate inclusive leadership behaviours and can build trust across culturally and professionally diverse stakeholder groups
• A Certified Fraud Examiner or Professional Certified Investigator qualification is preferred
• Certification or working knowledge of PEACE, Reid or Wicklander-Zulawski interviewing techniques is preferred
• Experience in physical security, fraud management, information security, IT infrastructure or technology would be beneficial
• Exposure to telecommunications and European local laws and investigation practices would be advantageous

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• The opportunity to lead complex, high-impact investigations in an international organisation
• Exposure to investigation matters spanning multiple countries, functions and stakeholder groups
• The ability to influence investigation governance, policy implementation and risk management
• Collaboration with Corporate Security, Human Resources, technology teams, legal stakeholders, Speak Up committees and organisational leaders
• The opportunity to contribute to the strategy, transformation and performance of the VOIS Investigations function
• A role where sound judgement, ethical practice and evidence-based recommendations can help protect organisational trust and reputation

What skills you will learn

• Advanced management of complex, cross-border workplace investigations
• Evidence collection, preservation and assessment in digitally enabled investigation environments
• Investigation reporting, case management and performance measurement
• Application of investigation policy and risk controls across multiple locations
• Stakeholder communication in sensitive, high-impact situations
• Coordination with litigation, law enforcement and court processes where required
• Development and delivery of investigation awareness and capability-building programmes
• Strategic planning and continuous improvement within a global investigations function

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/

Facebook: https://www.facebook.com/voisglobal

Instagram: https://www.instagram.com/voisglobal/