Fraud Control-Sr. Executive-Ahmedabad

VOIS; Ahmedabad District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

VOIS in India or the EU seeks a Fraud Control Analyst to identify and prevent financial losses by analyzing fraud cases and monitoring customer activity. You will work in a 24/7 environment, handling investigations and making timely decisions to stop suspicious activity, with 3–5 years of relevant analytics or fraud-control experience.

The role requires strong analytical skills, proficiency in MS Office, and clear English communication.

Qualifications

• 3–5 years of experience in analytics, banking, telecommunications, fraud control, revenue assurance or a customer support role involving data analysis

Responsibilities

• Monitor customer accounts, services and transactions to identify potentially fraudulent or suspicious activity
• Conduct detailed investigations of identified fraud-risk cases
• Monitor accounts with unusually high local or international voice, messaging or data usage and take preventive action
• Identify emerging fraud patterns and recommend effective prevention, detection and resolution
• Manage internal fraud-related requests and complaints via phone and email
• Make timely decisions to prevent fraudulent activity and resolve complex cases
• Maintain accurate case handling and meet productivity, quality and process standards
• Contribute to performance reporting and service delivery standards
• Collaborate with Team Leaders and stakeholders to improve fraud-control processes
• Comply with internal regulations and Code of Conduct

Skills

Analytical skills

English communication

Data analysis

Tools

MS Office

Data analysis tools

Job description

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a Fraud Control Analyst to identify, investigate and prevent activities that could result in financial loss or a poor customer experience. Based in India or the EU and reporting to a Team Leader within Security Operations, you will monitor customer activity, analyse suspected fraud cases and take timely decisions to prevent fraudulent activity. This opportunity is suited to candidates with 3–5 years of experience in analytics, banking, telecommunications, fraud control, revenue assurance or customer support, particularly where data analysis has been an important part of the role. The position operates in a 24/7 environment.

What You’ll Do

• Monitor customer accounts, services and transactions to identify potentially fraudulent or suspicious activity, including roaming, domestic, artificially inflated traffic and first-party fraud
• Conduct detailed investigations of identified fraud-risk cases and use available evidence to confirm or rule out fraudulent activity
• Monitor accounts with unusually high local or international voice, messaging or data usage and take appropriate preventive action in line with established procedures
• Identify emerging fraud patterns and recommend effective approaches for fraud prevention, detection and resolution
• Manage internal fraud-related requests and complaints received through phone and email while maintaining high customer service standards
• Make timely, evidence-based decisions to prevent fraudulent activity, including independently resolving complex cases within established processes
• Maintain accurate case handling and meet agreed productivity, quality, service-level and process-compliance requirements
• Contribute to performance reporting, including key performance indicators and service delivery standards
• Collaborate professionally with colleagues, Team Leaders and other stakeholders, and recommend opportunities to improve fraud-control processes
• Comply with applicable internal regulations, departmental procedures and the Code of Conduct

Success in the role will be measured primarily through the speed and effectiveness of fraud prevention, accuracy of decisions and adherence to required processes.

Who You Are

• You are a graduate from a recognised university with 3–5 years of relevant experience in analytics, banking, telecommunications, fraud control, revenue assurance or a customer support role involving data analysis
• You have strong analytical skills and knowledge of telecommunications or banking fraud-control practices, with the judgement to investigate complex information and make appropriate decisions
• You are comfortable using Microsoft Office and multiple systems or applications to analyse information and manage cases
• You have strong written and verbal English communication skills at approximately C1/C2 proficiency and can manage customer and internal interactions professionally, including challenging situations
• You are organised, customer-focused and results-oriented, can prioritise competing activities, proactively manage your performance and are willing to work in a 24/7 operational environment

What's In It For You

• Opportunity to build practical expertise in telecommunications fraud detection and prevention
• Exposure to customer and transaction monitoring across domestic and international telecommunications services
• Experience investigating complex fraud-risk cases where decisions directly contribute to reducing financial loss and protecting customer experience
• Opportunity to work collaboratively within Security Operations and contribute recommendations that improve fraud-control processes and service delivery
• A role offering meaningful decision-making responsibility and exposure to evolving fraud behaviours and prevention approaches

What Skills You Will Learn

• Advanced fraud-risk analysis and investigation techniques within a telecommunications environment
• Identification and interpretation of emerging fraud behaviours and suspicious usage patterns
• Evidence-based decision-making for fraud prevention and loss mitigation
• Monitoring and interpretation of operational performance measures, including quality, service standards and fraud-prevention effectiveness
• Cross-functional communication, customer issue resolution and continuous process improvement

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.