International Voice Process Executive

Spearhead Professional; Hyderabad; On-site; INR 250,000 - 420,000; Full time

Job summary

Spearhead Professional in Hyderabad is seeking a Process Developer ((5B)) for International Customer Service: Voice role. This is a work-from-office position with US shift requirements, targeting graduates with 2–6 years of voice customer service experience.

Key responsibilities include responding to customer queries, supporting data collection for account recovery, understanding client processes, reproducing issues and escalating product bugs, and delivering excellent customer service with

Qualifications

• Graduate (any discipline except law).
• 2+ years experience in voice customer service.
• Work location: Hyderabad

Responsibilities

• Respond to customer queries and customer concerns
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• Demonstrate capacity for critical thinking and analysis
• Show proven work ethic and ability to work independently and within a larger team

Skills

Voice customer service

Analytical thinking

Written English

Education

Graduation (any discipline except law)

Job description

Hiring for the role of Process Developer ((5B)), International Customer service: Voice role || Hyderabad

• Graduation: Any grad is eligible (except law/diploma)
• Experience: 2-6 years (Previous exp. In voice customer service role is preferred)
• Work location: Hyderabad Hafeezpet (Work from office)
• Shifts: US Shift

Responsibilities

• Respond to customer queries and customer concerns
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escal product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within thecontext of a larger collaborative environment

Qualifications we seek!

Minimum qualifications

• Graduate (Any Discipline except law)
• Minimum 2 years experience in voice customer service

Preferred qualifications

• Previous experience in customer service role (voice)
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)