International Voice Process Executive

Tekskills Inc.; Hyderabad; On-site; INR 320,000 - 520,000; Full time

Job summary

Tekskills Inc. in Pune is seeking a TM Technical Training Support Associate to handle business customer servicing calls and provide technical support for Treasury Management products.

This Tier 2 role requires advanced problem solving and strong communication to resolve complex issues. Responsibilities include assisting customers via phone and email, researching and resolving high-level problems, maintaining product knowledge, and ensuring risk controls are followed.

Qualifications

• Basic computer and MS Excel knowledge required.
• Excellent spoken and written communication skills.
• Willingness to work in a call center environment.
• Experience in voice processes is preferred.

Responsibilities

• Provides service and product support via phone and email.
• Researches and resolves complex problems where multiple solutions exist.
• Prioritizes issues to aim for first-call resolution.
• Keeps knowledge of products, services and procedures up to date.
• Performs risk mitigation tasks and reports potential fraud or suspicious activity.

Skills

Voice process

Communication

Call center

Education

Diploma candidates allowed

Tools

Microsoft Excel

Job description

Location: Pune

Experience: Relevant 3+ years voice process experience.

insurance/Finance/Banking experience. (Anyone is mandatory)

Shift Timings: 6:30 PM 3:30 AM (US EST hours)

Night shift Allowances will be provided as per the TCS policy for contractors
Start Date: 02nd April

Any Diploma candidates fine.

Job Description

TM Technical Training Support Associate

Summary

The TM Technical Training Support Assoc shall be responsible for taking business customer servicing calls and providing technical support for Treasury Management products. This role is escalated customer support and is considered a Tier 2, advanced technical support for complex problems, support role.

Duties and Responsibilities

• Provides service and product support to the Treasury Management segment via phone and email.
• Responsible for identifying, researching, analyzing and resolving complex problems where multiple non-standard solutions are available.
• Prioritizes service issues and ensures they are completed as first call resolution via a recognized / accepted resolution by the customers.
• Maintains up to date knowledge on products, services, departmental systems and related technology, policies and procedures.
• Perform tasks to mitigate risk by activating and deactivating high risk product services (i.e. teller positive pay, etc.) and reporting potential fraud or suspicious activity.

Basic Qualifications

• Basic computer and Microsoft Excel knowledge
• Excellent spoken and written communication skills
• Ability to learn/teach basic and complex processes
• Willingness to work in a call center environment

Preferred Qualifications

• Previous call center experience of 1 year or more
• Financial Industry experience and, or
• Experience with Treasury Management products & services, specifically, Online Banking, ACH, Wire, Remote Deposit Capture, Business Security products like ACH and Check Positive Pay