International Voice Process Executive

Tekskills Inc.; Delhi; On-site; INR 335,000 - 614,000; Full time

Benefits offered by this job

Night shift allowance

Job summary

Tekskills Inc. is seeking a TM Technical Training Support Associate in Pune. The role involves handling business customer servicing calls and providing Tier 2 technical support for Treasury Management products. Candidates should have 3+ years of voice process experience and comfort with banking/insurance domains.

Shift timings are 6:30 PM to 3:30 AM IST with night shift allowances as per policy. Diploma holders are welcome to apply; start date is 02nd April.

Qualifications

• 3+ years voice process experience.
• Experience in insurance/finance/banking sectors is preferred.
• Shift timings: 6:30 PM–3:30 AM (US EST hours).
• Night shift allowances as per the contractor policy.

Responsibilities

• Provides service and product support to Treasury Management segment via phone and email.
• Identify, research, analyze and resolve complex problems with multiple non-standard solutions.
• Prioritize service issues to achieve first-call resolution.
• Maintain up-to-date knowledge on products, services and procedures.
• Mitigate risk by activating/deactivating high-risk product services and reporting fraud or suspicious activity.

Skills

Voice process

Excel

Communication skills

Call center

Education

Diploma

Job description

Location: Pune

Experience: Relevant 3+ years voice process experience.

insurance/Finance/Banking experience. (Anyone is mandatory)

Shift Timings: 6:30 PM 3:30 AM (US EST hours)

Night shift Allowances will be provided as per the TCS policy for contractors
Start Date: 02nd April

Any Diploma candidates fine.

Job Description

TM Technical Training Support Associate

Summary

The TM Technical Training Support Assoc shall be responsible for taking business customer servicing calls and providing technical support for Treasury Management products. This role is escalated customer support and is considered a Tier 2, advanced technical support for complex problems, support role.

Duties and Responsibilities

• Provides service and product support to the Treasury Management segment via phone and email.
• Responsible for identifying, researching, analyzing and resolving complex problems where multiple non-standard solutions are available.
• Prioritizes service issues and ensures they are completed as first call resolution via a recognized / accepted resolution by the customers.
• Maintains up to date knowledge on products, services, departmental systems and related technology, policies and procedures.
• Perform tasks to mitigate risk by activating and deactivating high risk product services (i.e. teller positive pay, etc.) and reporting potential fraud or suspicious activity.

Basic Qualifications

• Basic computer and Microsoft Excel knowledge
• Excellent spoken and written communication skills
• Ability to learn/teach basic and complex processes
• Willingness to work in a call center environment

Preferred Qualifications

• Previous call center experience of 1 year or more
• Financial Industry experience and, or
• Experience with Treasury Management products & services, specifically, Online Banking, ACH, Wire, Remote Deposit Capture, Business Security products like ACH and Check Positive Pay