International Voice Process | Competitive Salary & Benefits @B'lore

JobShop; Bengaluru; On-site; INR 585,000 - 715,000; Full time

Benefits offered by this job

2-Way Transportation

Career growth opportunities

CTC up to 6.5 LPA

Job summary

JobShop in Bengaluru is hiring for a customer support executive to handle voice queries and provide accurate resolutions. The role emphasizes clear communication and professional conduct in every interaction.

Excellent English is essential, with a focus on customer satisfaction, problem-solving, and the ability to work in rotational shifts. Freshers and experienced candidates can apply, with CTC up to 6.5 LPA and potential salary hikes based on performance.

Qualifications

• Excellent English communication required.
• Strong customer-handling and problem-solving abilities.
• Customer-focused and professional approach.
• Willing to work in rotational shifts.
• Freshers and experienced candidates can apply.

Responsibilities

• Handle customer queries through voice interactions.
• Provide accurate and timely resolutions.
• Maintain professional communication throughout customer interactions.
• Ensure adherence to quality and process standards.
• Achieve defined productivity and customer satisfaction targets.

Skills

English communication

Customer handling

Problem solving

Rotational shifts

Freshers & Experienced

Job description

Compensation & Benefits

• CTC up to 6.5 LPA
• 30%40% Salary Hike based on current/last drawn salary
• 2-Way Transportation Facility Pickup & Drop
• Career growth and professional development opportunities

Work Schedule

• 5 Days Working
• Rotational Shifts
• 2 Weekly Offs

Key Responsibilities

• Handle customer queries through voice interactions.
• Provide accurate and timely resolutions.
• Maintain professional communication throughout customer interactions.
• Ensure adherence to quality and process standards.
• Achieve defined productivity and customer satisfaction targets.

Candidate Profile

• Excellent English communication skills.
• Strong customer-handling and problem-solving abilities.
• Customer-focused and professional approach.
• Comfortable working in rotational shifts.
• Freshers and experienced candidates can apply.

Recruitment Process

1. HR Interview
2. Versant Communication Assessment
3. Operations Interview