International Customer Support Specialist

Vendasta; Tirupati; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Health insurance benefits

Paid Time Off (PTO)

Night Shift Premium

Provident Fund

Cab Facilities

Free snacks, hot beverages, and caterd

Job summary

Vendasta in Chennai is seeking an International Customer Support Specialist to deliver omnichannel support and technical assistance for our AI-powered platform, helping customers get value quickly. You will use Zendesk or Intercom, leverage AI tools to shorten resolution times, update knowledge materials, and advocate for the customer while tracking CSAT and other metrics.

Join a fast-paced SaaS team in a culture that celebrates innovation and customer success, with opportunities to grow

Qualifications

• 1–2 years experience in customer service/support or similar in SaaS/tech
• Basic understanding of AI-driven workflows and AI-powered assistance tools
• Strong written and verbal communication translating complex issues into clear solutions
• Proficient with customer support platforms like Zendesk or Intercom
• Able to multitask in a fast-paced environment and identify software bugs

Responsibilities

• Deliver omnichannel support across phone, email, chat, and video.
• Incorporate AI tools to reduce resolution times and improve accuracy.
• Maintain and update internal and customer-facing documentation including AI-generated updates.
• Advocate for customers by collecting feedback and supporting product evolution.
• Track KPIs such as CSAT, response times, and AI tagging accuracy.

Skills

Omnichannel support

AI fluency

Customer communication

Zendesk/Intercom

Troubleshooting

Tools

Zendesk

Intercom

Job description

International Customer Support Specialist

Location: Chennai, India

At Vendasta, we’re leading the AI revolution from Saskatoon to Chennai—and beyond. We work together to empower our partners and customers through our AI‑powered customer acquisition and engagement platform to help them get more customers and keep them. We’re proud to share that Vendasta has officially been named one of Canada’s Most Admired Corporate Cultures!

We’re looking for an International Customer Support Specialist who is energized by delivering outstanding omnichannel customer service and technical support with speed, accuracy, and delight. In this role, you will act as a trusted expert of Vendasta’s platform, fostering a customer‑first environment, adopting advanced AI support tools, and ensuring that every single customer interaction adds value and strengthens trust.

Your Impact

• Deliver Omnichannel Support: Serve as the primary touchpoint for customer inquiries, providing timely, empathetic, and accurate resolution across phone, email, chat, and video calls.
• Drive Efficiency via AI Fluency: Consistently integrate approved AI tools (e.g., suggestion bots, summarizers, and response tools) into your daily workflows to reduce resolution times, maximize accuracy, and maintain a one-touch solve rate of 68% or higher.
• Own Knowledge & Process Updates: Maintain, update, and verify internal and customer‑facing documentation—including validating AI‑generated draft updates—to ensure resource accuracy reflects the latest platform changes.
• Advocate for the Customer: Gather real‑time customer feedback, input trends into internal AI systems, conduct product walkthroughs, and participate in sprint reviews to proactively champion the customer experience and support platform evolution.
• Deliver Strategic Metrics: Track and improve Key Performance Indicators—such as Customer Satisfaction (CSAT), first response time, AI tool usage compliance, and the accuracy of AI tagging—to meet organizational performance benchmarks.

What You Bring to the Table

• You bring 1–2 years of experience in customer service, support, or a related field, ideally within a SaaS or fast‑paced technology environment.
• You possess dtrong Technical Ability.
• You possess strong written and verbal communication skills, with a proven ability to translate complex technical platform issues into warm, clear, and actionable solutions for customers.
• You have a basic understanding of AI‑driven workflows and feel confident navigating AI‑powered assistance tools (prior exposure to automation tools or AI chat interfaces is a strong asset).
• You are highly proficient with customer support platforms (such as Zendesk or Intercom) and have an analytical aptitude for triaging tickets based on severity and time sensitivity.
• You have a proven track record of multitasking and prioritizing in a dynamic, high‑volume environment while maintaining a solution‑oriented mindset.
• You have a strong technical aptitude for identifying software bugs, gathering context, conducting troubleshooting screen‑shares, and escalating issues appropriately.

About Vendasta

We help businesses get more customers. And keep them. Vendasta is an AI‑powered customer acquisition and engagement platform for SMBs and the partners who support them, streamlining marketing, sales, and operations through intelligent AI employees, automation, and real‑time actions and insights. From creating awareness to nurturing lasting customer relationships, Vendasta offers a suite of solutions with AI assistants that streamline every stage of the customer journey. By combining a businesss unique data with AI and automation, Vendasta simplifies marketing, sales, and operations, eliminating the need for multiple disjointed systems.

Perks

• Health insurance benefits
• Paid Time Off (PTO)
• Night Shift Premium
• Provident Fund
• Cab Facilities
• Free snacks, hot beverages, and catered lunches on Fridays

Discover your potential. Build something that matters. Join the AI revolution from right here in Chennai.