International Client Relationship Specialist

Sinotech Marine; Bengaluru; Sur place; INR 700 000 - 900 000; Plein temps

Résumé du poste

Sinotech Marine in Bengaluru seeks an International Client Relationship Specialist to manage and nurture relationships with global maritime clients. The role is full-time and on-site, based in Bengaluru, coordinating with internal teams to ensure timely delivery of information and services.

You will handle client inquiries, support onboarding, track requests, monitor satisfaction, and prepare client communications, while maintaining accurate records in company systems.

Qualifications

• Strong customer service and client relationship skills.
• Excellent communication, both spoken and written in English.
• Solid analytical skills for data interpretation and problem solving.
• Experience in client-facing roles in maritime, logistics or international services.
• Bachelor’s degree in business, commerce, management, maritime studies or related field.

Responsabilités

• Manage and nurture relationships with global maritime clients.
• Coordinate with internal technical and consulting teams to ensure timely delivery of information and services.
• Track client requests, support onboarding and follow-up activities, and monitor satisfaction.
• Prepare client-facing communications and maintain accurate records in relevant systems.

Connaissances

Customer relationships

Communication skills

Analytical skills

Team collaboration

CRM proficiency

Formation

Bachelor’s degree in business/commerce/management/maritime studies

Outils

CRM tools

Description du poste

Company Description

Sinotech Marine, headquartered in Hong Kong, is a global maritime technical consulting and technology services company serving ship owners, buyers, shipping investors, banks, and charterers worldwide. Founded by senior maritime professionals, the company provides independent technical assessments for new and second-hand vessels, including condition evaluations, risk analysis, and performance forecasting. For in-service fleets, Sinotech Marine offers monitoring, due diligence, dry-docking and repair management, retrofitting project support, and fleet performance optimization. The company combines deep ship technical management expertise with innovative digital solutions to deliver fast, decisive reporting and value-for-money analysis that helps clients reduce financial and operational risk. Its focus is on enabling long-term growth for maritime businesses through high-quality consulting and strong asset oversight.

Role Description

The International Client Relationship Specialist is a full-time, on-site role based in Bengaluru, responsible for managing and nurturing relationships with global maritime clients. In this position, the specialist will serve as a primary point of contact, responding to client inquiries, coordinating with internal technical and consulting teams, and ensuring timely delivery of information and services. Day-to-day tasks include tracking client requests, supporting onboarding and follow-up activities, monitoring client satisfaction, and proactively identifying opportunities to improve service quality. The role also involves preparing client-facing communication, assisting with documentation and reports, and maintaining accurate records in relevant systems and tools. The specialist will collaborate closely with international stakeholders to uphold service standards and contribute to the continuous enhancement of the client experience.

Qualifications

• Strong customer service and customer support skills, with a focus on building trust and long-term client relationships.
• Ability to drive customer satisfaction through attentive follow-up, issue resolution, and proactive engagement.
• Excellent communication skills, including clear spoken and written English for interaction with international clients.
• Solid analytical skills to understand client needs, interpret data, and support problem-solving and decision-making.
• Bachelor’s degree in business, commerce, management, maritime studies, or a related field is preferred.
• Experience in client-facing roles, ideally in maritime, logistics, consulting, or other international service environments.
• Proficiency with standard office software and CRM or client management tools.
• Ability to work collaboratively in a multicultural setting, with strong organizational skills and attention to detail.