Internal Communication Specialist

ICICI Lombard; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ICICI Lombard in Mumbai seeks an Internal HR Communication Specialist to craft organization-wide HR communications, leadership messages, and employee engagement campaigns, ensuring consistency across channels. You will write compelling copy, collaborate with design teams, and support culture branding, rewards programs, and stakeholder communications.

The ideal candidate has 4–8 years of experience, excellent English, storytelling ability, and the capacity to manage multiple initiatives with

Qualifications

• Bachelor's degree in Communications, Journalism, English or a related field.
• 4 to 8 years of experience in Internal Communications, Corporate Communications, or HR Communications.
• Exceptional written and verbal English with editing and proofreading skills.
• Ability to translate complex HR concepts into engaging employee communications.

Responsibilities

• Develop and write internal communications for HR initiatives, leadership messages, employee engagement campaigns, and change management initiatives.
• Create compelling copy for emails, newsletters, announcements, posters, and other employee communication material.
• Develop communication calendars and ensure timely execution of planned campaigns.
• Ensure consistency in tone, messaging, and communication standards across all employee touchpoints; provide creative direction on visual communication.
• Capture and communicate success stories, employee achievements, and business accomplishments.
• Coordinate with design teams or external agencies to conceptualize posters, infographics, digital creatives, videos, and campaign collateral.
• Draft speeches, talking points, scripts for the MD & CEO and CHRO and HR senior leadership team.
• Support leadership events, town halls, employee forums, and recognition events.
• Create content for Annual Reports, Integrated Reports, ESG reports, Culture Reports, and other external publications showcasing people practices.
• Timely and accurate distribution of rewards with minimal operational issues.
• Support the execution of Rewards & Recognition (R&R) programs, ensuring a seamless employee experience.
• Coordinate the distribution and communication of rewards and recognition collateral across the organization.
• Partner with HR Business Partners, Finance, Procurement, and vendors to ensure timely delivery and distribution of rewards.
• Track budgets, reward inventory, and vendor timelines to ensure operational excellence.
• Regular reporting on nominations, participation, reward utilization, budgets, and program effectiveness.
• Monitor participation, nominations, and utilization metrics, and prepare dashboards and insights for leadership.
• Ensure governance, documentation, and compliance of all recognition programs.
• Serve as the primary point of contact for employees and stakeholders on Rewards & Recognition-related queries.
• Support the design and launch of new recognition initiatives aligned with organizational culture and business priorities.
• Own the communication strategy and execution for Rewards & Recognition programs.
• Collaborate with HR Business Partners, Talent Management, Corporate Communications, and business leaders to understand communications needs.

Skills

Strong English writing

Storytelling & copywriting

Stakeholder management

Project coordination

Vendor management

Canva

PowerPoint

Adobe Creative Suite

Education

Bachelor's degree in Communications, Journalism, English, Mass Communication, Marketing, HR, or related discipline

Tools

Canva

PowerPoint

Adobe Creative Suite

Job description

We have exciting opportunities for the role of Internal HR Communication Specialist

Notice Period

Education (Full Time / part Time)

Responsibilities:

Internal Communications:

• Develop and write internal communication for organization-wide HR initiatives, leadership messages, employee engagement campaigns, policy communication, and change management initiatives.
• Create compelling copy for emails, newsletters, announcements, posters, and other employee communication material.
• Develop communication calendars and ensure timely execution of planned campaigns.
• Ensure consistency in tone, messaging, and communication standards across all employee touchpoints. Provide creative direction on visual communication to ensure messaging effectiveness.
• Capture and communicate success stories, employee achievements, and business accomplishments.
• Work with design teams or external agencies to conceptualize posters, infographics, digital creatives, videos, and campaign collateral.

Leadership Communications:

• Draft speeches, talking points, scripts for the MD & CEO and CHRO, and HR senior leadership team.
• Support leadership events, town halls, employee forums, and recognition events

Culture & Employer Branding

• Create content for Annual Reports, Integrated Reports, ESG reports, Culture Reports, and other external publications showcasing people practices.

Rewards & Recognition

• Timely and accurate distribution of rewards with minimal operational issues.
• Support the execution of the organization's Rewards & Recognition (R&R) programs, ensuring a seamless employee experience.
• Coordinate the distribution and communication of rewards and recognition collateral across the organization.
• Partner with HR Business Partners, Finance, Procurement, and vendors to ensure timely delivery and distribution of rewards
• Track budgets, reward inventory, and vendor timelines to ensure operational excellence
• Regular reporting on nominations, participation, reward utilization, budgets, and program effectiveness
• Monitor participation, nominations, and utilization metrics, and prepare periodic dashboards and insights for leadership.
• Ensure governance, documentation, and compliance of all recognition programs.
• Serve as the primary point of contact for employees and stakeholders on Rewards & Recognition-related queries.
• Support the design and launch of new recognition initiatives aligned with organizational culture and business priorities.
• Own the communication strategy and execution for Rewards & Recognition programs.

Stakeholder Management

• Collaborate with HR Business Partners, Talent Management, Corporate Communications, and business leaders to understand communication needs.

Preferred Candidate Profile:

• Bachelor's degree in Communications, Journalism, English, Mass Communication, Marketing, HR, or related discipline.
• 4 to 8 years of experience in Internal Communications, Corporate Communications, Content Writing, Employer Branding, or HR Communications.
• Exceptional written and verbal English with outstanding editing and proofreading skills.
• Strong storytelling and copywriting capability.
• Ability to simplify complex business and HR concepts into engaging employee communication.
• Familiarity with Canva, PowerPoint, Adobe Creative Suite, or similar design tools is desirable.
• Basic understanding of visual design principles and campaign development.
• Excellent stakeholder management, project coordination and vendor management skills.
• Analytical mind-set with the ability to interpret participation and engagement data
• Ability to manage multiple initiatives simultaneously while maintaining operational excellence.
• High attention to detail and strong sense of ownership.

Key Result Areas (KRAs): Success Measures

• Internal Communication Excellence: Timely delivery of communication with high quality, accuracy, and consistency.
• Leadership Communication: Quality and effectiveness of speeches, scripts, presentations, and leadership messaging.
• Employee Engagement Campaigns: Successful execution of HR and culture campaigns with strong employee participation and engagement.
• Culture & Employer Branding: Delivery of high-quality content for annual reports, culture reports, employer branding initiatives, and leadership publications
• Rewards & Recognition Program Management: Seamless execution of recognition programs with adherence to timelines and governance
• Reward Fulfillment and Distribution: timely and accurate distribution of rewards with minimal operational issues.
• Creative Content Development: Development of impactful communication assets including posters, infographics, newsletters, videos, and campaign copy.
• Stakeholder Satisfaction: Positive feedback from HR and business stakeholders on responsiveness, quality, and communication effectiveness.
• Vendor Management: Strong collaboration with internal stakeholders and external partners, ensuring high service levels
• Editorial Quality: Error-free communication with strong adherence to brand tone, grammar, and style guidelines.
• Project Management: Ability to manage multiple communication projects while consistently meeting timelines.
• Continuous Improvement: Introduce new communication formats, storytelling techniques, and creative ideas to improve employee engagement and communication effectiveness.