Intern- Process Expert

A.P. Moller - Maersk; Pune; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Maersk is seeking a role focused on ensuring proper and timely order management, modifications, and error handling. The candidate will ensure customer billing is done accurately and on time, with strong coordination across Operations and Finance teams and with a proactive, clear written and verbal communication style.

The position requires maintaining SOPs/SLA adherence, building visual management tools, and driving KPI achievement.

Responsibilities

• Service Delivery :
• Ensure timely and qualitative creation of Sales & Purchase orders.
• Ensure timely and qualitative Customer Invoicing.
• Ensure all Contract & Prices are in place & timely updated.
• Understand the business model of the correlation SO & PO, ensuring timely recognition of the Revenue & Cost.
• Identify & apply corrective actions on system interface & conduct necessary reconciliations.
• Maintain Volume trackers and adhere / sustain established control mechanisms.
• Meet adhoc customer requirements / exceptions and ensure that the requirements are fulfilled with a sense of urgency.
• Ensure Standard Operating Procedures (SOP) and SLA's are prepared and maintained for all processes handled in the GSC and necessary amendments are done.
• Take ownership in building & maintaining Visual management Systems as per Process Excellence standards.
• Take ownership, track and monitor and achieve KPI's related to the process.
• Implement Kaizens, Cost Saving / Value Addition Projects identified.
• Ensure best practice is shared within teams in the GSC.
• Have monthly one to one discussions with supervisor on performance review and development.
• Stakeholder communication:
• Participate and take necessary call / discussions with Business Partners along with supervisor.
• Timely & professional interaction with Business Partners / Stakeholders
• Interact & Co-ordinate with other teams within GSC to achieve the business & organisational goals
• Others:
• Adherence to shift scheduling, leave planning, over time, back-up planning and comply with staff policies.
• Ensure that all major risks are identified, documented and appropriately dealt with.
• Actively participate in relevant business contingency testing. Support other GSC’s during contingency procedures.
• Strict adherence to APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies.

Job description

Purpose/Summary

The position requires ensuring proper and timely Order Management, Modifications and error handling. Require the person to ensure Customer Billing \ Invoicing is done timely and accurately. This position requires constant coordination with Operations and other Finance Team and hence the candidate needs to be good in verbal as well as written communication skills.

Purpose/Summary

The position requires ensuring proper and timely Order Management, Modifications and error handling. Require the person to ensure Customer Billing \ Invoicing is done timely and accurately. This position requires constant coordination with Operations and other Finance Team and hence the candidate needs to be good in verbal as well as written communication skills.

Key Responsibilities

• Service Delivery :
• Ensure timely and qualitative creation of Sales & Purchase orders.
• Ensure timely and qualitative Customer Invoicing.
• Ensure all Contract & Prices are in place & timely updated.
• Understand the business model of the correlation SO & PO, ensuring timely recognition of the Revenue & Cost.
• Identify & apply corrective actions on system interface & conduct necessary reconciliations.
• Maintain Volume trackers and adhere \ sustain established control mechanisms.
• Meet adhoc customer requirements \ exceptions and ensure that the requirements are fulfilled with a sense of urgency.
• Ensure Standard Operating Procedures (SOP) and SLA's are prepared and maintained for all processes handled in the GSC and necessary amendments are done.
• Take ownership in building & maintaining Visual management Systems as per Process Excellence standards.
• Take ownership, track and monitor and achieve KPI's related to the process.
• Implement Kaizens, Cost Saving \ Value Addition Projects identified.
• Ensure best practice is shared within teams in the GSC.
• Have monthly one to one discussions with supervisor on performance review and development.
• Stakeholder communication:
• Participate and take necessary call \ discussions with Business Partners along with supervisor.
• Timely & professional interaction with Business Partners \ Stakeholders
• Interact & Co-ordinate with other teams within GSC to achieve the business & organisational goals
• Others:
• Adherence to shift scheduling, leave planning, over time, back-up planning and comply with staff policies.
• Ensure that all major risks are identified, documented and appropriately dealt with.
• Actively participate in relevant business contingency testing. Support other GSC’s during contingency procedures.
• Strict adherence to APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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