Intern - Intake Engagement Operations, CoE

Arete Event Staffing Firm; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Arete Incident Response is seeking an Intern – Intake Engagement Operations to support after-hours DFIR coordination and client engagement. You will manage Arete911 and Arete Contracts inboxes, facilitate scoping calls, and drive project activation in Kantata to ensure accurate tracking and timely responses.

The role requires a Bachelor’s degree with strong English communication, exceptional organization, and the ability to work independently with minimal supervision.

Qualifications

• Bachelor’s degree required; PMP or similar certification preferred.
• Fluent written and spoken English; ability to communicate across teams.
• Experience with project intake, scope calls, and after-hours coordination is a plus.

Responsibilities

• Manage Arete911 and Arete Contracts inboxes for after-hours coverage.
• Facilitate scoping calls with clients, counsel, and carriers to define incident scope.
• Activate and track projects in Kantata to ensure proper reporting and resources.
• Escalate contract-related matters with DFIR leadership and legal teams.
• Support data auditing and compliance initiatives to maintain accuracy.

Skills

English fluency

Prioritization

Organizational skills

Stakeholder coordination

Communication

Data auditing

Education

Bachelor’s degree

PMP or similar certification

Tools

Kantata

CRM systems

Microsoft Teams

Microsoft Office

Job description

SUMMARYThe Intern – Intake Engagement Operations, CoE manages after-hours Digital Forensics and Incident Response (DFIR) requests, ensuring timely responses and effective stakeholder coordination. The Intern oversees the Arete911 and Arete Contracts inboxes, facilitates scoping calls, and manages project intake and activation. The Intern collaborates with legal teams and DFIR leadership to escalate contract-related matters and supports ongoing data auditing and compliance efforts. This role is critical to maintaining operational continuity, data accuracy, and client trust during high-priority incidents outside regular business hours.ROLES & RESPONSIBILITIESManages Arete911, responding within 6 minutes to all emails and phone calls from clients, carriers, and counsel to ensure rapid resolution during after-hours coverage (9:30 PM – 9:30 AM EDT)Manages scoping calls with clients, counsel, carriers, and the Tiger Team to define incident scope and enable timely response during 911 coverageMonitors Arete Contracts, responding within 30 minutes to all emails from clients, carriers, and counsel during after-hours coverage (9:30 PM – 9:30 AM EDT)Manages the preparation and facilitation of engagement contract delivery and receipt to ensure timely project initiationManages the creation and activation of projects in Kantata to ensure correct tracking, reporting, and resource allocationMonitors auditing tasks to support Digital Forensics and Incident Response (DFIR) Tiger Teams and ensure process integrityMay perform other duties as assigned by managementSKILLS AND KNOWLEDGEFluent in written and spoken EnglishAbility to establish priorities, work independently, and achieve objectives with minimal supervisionStrong organizational skills with exceptional attention to detailAbility to communicate accurately and efficiently through both written documents and verbal interactions across the organizationTechnical requirements:Proficiency in Microsoft Office, including Microsoft TeamsExperience with Kantata project management software and/or Customer Relationship Management (CRM) systems preferredJOB REQUIREMENTSBachelor’s DegreeProject Management Professional or similar certification, preferredDISCLAIMERThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified.WORK ENVIRONMENTWhile performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodation may be provided to enable people with disabilities to perform the essential functions of this job.TERMS OF EMPLOYMENTSalary and benefits shall be paid consistent with Arete salary and benefit policy.DECLARATIONThe Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description.EQUAL EMPLOYMENT OPPORTUNITYWe’re proud to be an equal opportunity employer, and celebrate our employees’ differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.Arete Incident Response is an outstanding (and growing) company with a very dedicated, fun team. We offer competitive salaries, fully paid benefits including Medical/Dental, Life/Disability Insurance, 401(k) and the opportunity to work with some of the latest and greatest in the fast-growing cyber security industry.When you join Arete…You’ll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Of course, we will offer you great pay and benefits, but we’re about more than that. Arete is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Arete, where experience matters.Equal Employment OpportunityWe’re proud to be an equal opportunity employer- and celebrate our employees’ differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.About UsArete Incident Response is an elite team of the world’s leading cybersecurity and digital forensics experts who combat today’s sophisticated cyberattacks. We work tirelessly to provide unparalleled capabilities and solutions throughout the entire cyber incident life cycle. These include incident response readiness assessments and penetration tests as well as post-incident response, remediation, containment, and eradication services.We work in close collaboration with industry leaders and government agencies along with leading cybersecurity technology platforms to deliver an innovative, intelligence-based approach to solving our client’s toughest challenges.If you want to work with the most talented and experienced people in the industry with the desire to be a cyber hunter and industry expert, we want you to be a part of our team.