Intern - Intake Engagement Operations, CoE

Areteir; Hyderabad; On-site; INR 167,000 - 279,000; Full time

Job summary

Arete Incident Response offers an internship in Intake Engagement Operations based in Hyderabad, India. You will support after-hours DFIR coordination, manage client inquiries, scoping calls, and project activation using Kantata.

Strong English, organizational ability, and communication skills are essential for success. Responsibilities include responding to emails/calls within minutes, coordinating with counsel and carriers, and ensuring timely initiation and tracking of engagements.

Qualifications

• Bachelor's Degree is required for consideration.
• PM certification or similar is preferred.
• Excellent written and spoken English communication skills.

Responsibilities

• Respond within 6 minutes to client emails/calls during after-hours (9:30 PM–9:30 AM EDT) to ensure rapid resolution.
• Lead scoping calls with clients, counsel, carriers, and Tiger Team to define incident scope.
• Monitor Arete Contracts and respond within 30 minutes during after-hours coverage.
• Facilitate engagement contract delivery and receipt to enable timely project initiation.
• Create and activate projects in Kantata for accurate tracking and resource allocation.
• Monitor auditing tasks to support DFIR Tiger Teams and ensure process integrity.
• May perform other duties as assigned by management.

Skills

English fluency

Prioritization

Organizational skills

Communication

Education

Bachelor's Degree

PM certification or similar

Tools

Kantata

CRM systems

MS Office

Teams

Job description

SUMMARY

The Intern - Intake Engagement Operations, CoE manages after-hours Digital Forensics and Incident Response (DFIR) requests, ensuring timely responses and effective stakeholder coordination. The Intern oversees the Arete911 and Arete Contracts inboxes, facilitates scoping calls, and manages project intake and activation. The Intern collaborates with legal teams and DFIR leadership to elevate contract-related matters and supports ongoing data auditing and compliance efforts. This role is critical to maintaining operational continuity, data accuracy, and client trust during high-priority incidents outside regular business hours.

ROLES & RESPONSIBILITIES

• Manages Arete911, responding within 6 minutes to all emails and phone calls from clients, carriers, and counsel to ensure rapid resolution during after-hours coverage (9:30 PM - 9:30 AM EDT)
• Manages scoping calls with clients, counsel, carriers, and the Tiger Team to define incident scope and enable timely response during 911 coverage
• Monitors Arete Contracts, responding within 30 minutes to all emails from clients, carriers, and counsel during after-hours coverage (9:30 PM - 9:30 AM EDT)
• Manages the preparation and facilitation of engagement contract delivery and receipt to ensure timely project initiation
• Manages the creation and activation of projects in Kantata to ensure correct tracking, reporting, and resource allocation
• Monitors auditing tasks to support Digital Forensics and Incident Response (DFIR) Tiger Teams and ensure process integrity
• May perform other duties as assigned by management

SKILLS AND KNOWLEDGE

• Fluent in written and spoken English
• Ability to establish priorities, work independently, and achieve objectives with minimal supervision
• Strong organizational skills with exceptional attention to detail
• Ability to communicate accurately and efficiently through both written documents and verbal interactions across the organization
• Technical requirements:
  • Proficiency in Microsoft Office, including Microsoft Teams
  • Experience with Kantata project management software and/or Customer Relationship Management (CRM) systems preferred

JOB REQUIREMENTS

• Bachelor s Degree
• Project Management Professional or similar certification, preferred

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified.

WORK ENVIRONMENT

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodation may be provided to enable people with disabilities to perform the essential functions of this job.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with Arete salary and benefit policy.

DECLARATION

The Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description.

EQUAL EMPLOYMENT OPPORTUNITY

We re proud to be an equal opportunity employer, and celebrate our employees differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Arete Incident Response is an outstanding (and growing) company with a very dedicated, fun team. We offer competitive salaries, fully paid benefits including Medical/Dental, Life/Disability Insurance, 401(k) and the opportunity to work with some of the latest and greatest in the fast-growing cyber security industry.

When you join Arete

You ll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Of course, we will offer you great pay and benefits, but we re about more than that. Arete is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Arete, where experience matters.

Equal Employment Opportunity

We re proud to be an equal opportunity employer- and celebrate our employees differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.