Intern - Global Complaint Operation

MSD UK; Pune District; Hybrid; INR 167,000 - 279,000; Part time

Benefits offered by this job

Hybrid work arrangement

Job summary

MSD UK offers a 9-month internship in Pune with hybrid work arrangements. The Complaint Operations Intern will support the Product Quality Complaint Management team in handling, tracking, and monitoring product quality complaints, while gaining exposure to pharmaceutical quality systems, data analysis, reporting, and stakeholder communication.

You will assist in reviewing records, ensuring accurate data entry in electronic quality systems, and helping with meeting minutes, action trackers, and

Qualifications

• Analytical problem solving is essential for reviewing and processing product quality complaint records.
• Knowledge of GMP/compliance frameworks is required for quality management activities.
• Experience with data entry and reporting in quality systems is preferred.

Responsibilities

• Assist in reviewing and processing product quality complaint records and entry in electronic systems.
• Support monitoring of complaint workflow and follow-up with internal stakeholders.
• Prepare meeting minutes and action trackers to document discussions and decisions.
• Participate in continuous improvement projects related to complaint operations.

Skills

Analytical Problem Solving

Aseptic Filling

cGMP Compliance

Complaint Management

Data Reporting

Data Integrity

Documentation Maintenance

Stakeholder Management

Job description

Job Description

The Complaint Operations Intern will support the Product Quality Complaint Management team in handling, tracking, and monitoring product quality complaints. The intern will gain exposure to pharmaceutical quality systems, complaint management processes, data analysis, reporting, and stakeholder communication while ensuring compliance with company procedures and regulatory requirements

Primary activities include but are not limited to:

Complaint Management Support

Assist in reviewing and processing product quality complaint records. Support accurate entry and maintenance of complaint information in electronic quality systems.
Assist in monitoring complaint workflow and tracking record status. Support coordination of follow-up requests with internal stakeholders.

Data Management & Reporting

Compile complaint-related data for management reports and dashboards. Support monthly complaint trending activities. Perform data verification and quality checks to ensure accuracy.

Documentation & Compliance

Assist in maintaining complaint documentation and records. Support preparation of meeting minutes and action trackers. Ensure documentation complies with company procedures and quality standards.
Support preparation of routine communications and status updates.

Process Improvement

Participate in continuous improvement projects related to complaint operations. Support development of job aids, work instructions, and process documentation. Assist in identifying opportunities for automation and efficiency improvements

Stakeholder Support

Participate in team meetings and training sessions.
Collaborate Complaint Investigation Unit (CIU), and other cross-functional teams as required.
Support management with ad hoc projects and operational activities.

Learning Opportunities

• Pharmaceutical Quality Management Systems (QMS)
• Product Quality Complaint Handling
• Regulatory Compliance Requirements
• Data Analytics and Reporting
• Quality Investigation Processes
• Cross-functional Stakeholder Management
• Continuous Improvement Methodologies

Duration:

9 Months Internship

Required Skills:

Analytical Problem Solving, Analytical Problem Solving, Aseptic Filling, cGMP Compliance, Complaint Management, Customer Complaint Resolution, Data Auditing, Data Integrity, Data Reporting, Decision Making, Deviation Management, Documentation Maintenance, Document Management, Efficiency Improvements, Good Manufacturing Practices (GMP), Management Support, Meeting Facilitation, Process Improvements, Progress Monitoring, Quality Auditing, Quality Management Standards, Quality Management Systems (QMS), Quality Reporting, Quality Standards, Quality Support {+ 10 more}

Employee Status:

Intern/Co-op (Fixed Term)

Flexible Work Arrangements:

Hybrid