Intern - Global Complaint Operation

MSD Malaysia; Pune District; Hybrid; INR 89,000 - 201,000; Part time

Job summary

MSD Malaysia in Pune, India, seeks an enthusiastic Complaint Operations Intern to join the Product Quality Complaint Management team.

You will help handle, track, and monitor product quality complaints while gaining exposure to pharmaceutical quality systems, complaint management processes, data analysis, reporting, and stakeholder communication while ensuring compliance with procedures and regulatory requirements.

Qualifications

• Analytical and problem-solving skills relevant to quality systems and data handling.

Responsibilities

• Assist in reviewing and processing product quality complaint records.
• Support accurate entry and maintenance of complaint information in electronic quality systems.
• Assist in monitoring complaint workflow and tracking record status.
• Support coordination of follow-up requests with internal stakeholders.
• Compile complaint-related data for management reports and dashboards.
• Support monthly complaint trending activities.
• Perform data verification and quality checks to ensure accuracy.
• Assist in maintaining complaint documentation and records.
• Support preparation of meeting minutes and action trackers.
• Ensure documentation complies with company procedures and quality standards.
• Support preparation of routine communications and status updates.
• Participate in continuous improvement projects related to complaint operations.
• Support development of job aids, work instructions, and process documentation.
• Assist in identifying opportunities for automation and efficiency improvements.
• Participate in team meetings and training sessions.
• Collaborate Complaint Investigation Unit (CIU), and other cross-functional teams as required.
• Support management with ad hoc projects and operational activities.

Skills

Analytical

Problem Solving

Complaint Management

Data Analytics

Data Reporting

Documentation Maintenance

Quality Systems

GMP Compliance

cGMP

Stakeholder Management

Job description

Job Description

The Complaint Operations Intern will support the Product Quality Complaint Management team in handling, tracking, and monitoring product quality complaints. The intern will gain exposure to pharmaceutical quality systems, complaint management processes, data analysis, reporting, and stakeholder communication while ensuring compliance with company procedures and regulatory requirements

Primary activities include but are not limited to:

Complaint Management Support

• Assist in reviewing and processing product quality complaint records.
• Support accurate entry and maintenance of complaint information in electronic quality systems.
• Assist in monitoring complaint workflow and tracking record status.
• Support coordination of follow-up requests with internal stakeholders.

Data Management & Reporting

• Compile complaint-related data for management reports and dashboards.
• Support monthly complaint trending activities.
• Perform data verification and quality checks to ensure accuracy.

Documentation & Compliance

• Assist in maintaining complaint documentation and records.
• Support preparation of meeting minutes and action trackers.
• Ensure documentation complies with company procedures and quality standards.
• Support preparation of routine communications and status updates.

Process Improvement

• Participate in continuous improvement projects related to complaint operations.
• Support development of job aids, work instructions, and process documentation.
• Assist in identifying opportunities for automation and efficiency improvements.

Stakeholder Support

• Participate in team meetings and training sessions.
• Collaborate Complaint Investigation Unit (CIU), and other cross-functional teams as required.
• Support management with ad hoc projects and operational activities.

Learning Opportunities:

• Pharmaceutical Quality Management Systems (QMS)
• Product Quality Complaint Handling
• Regulatory Compliance Requirements
• Data Analytics and Reporting
• Quality Investigation Processes
• Cross-functional Stakeholder Management
• Continuous Improvement Methodologies

Duration

9 Months

Internship Required Skills

Analytical Problem Solving, Analytical Problem Solving, Aseptic Filling, cGMP Compliance, Complaint Management, Customer Complaint Resolution, Data Auditing, Data Integrity, Data Reporting, Decision Making, Deviation Management, Documentation Maintenance, Document Management, Efficiency Improvements, Good Manufacturing Practices (GMP), Management Support, Meeting Facilitation, Process Improvements, Progress Monitoring, Quality Auditing, Quality Management Standards, Quality Management Systems (QMS), Quality Reporting, Quality Standards, Quality Support {+ 10 more}

Employee Status

Intern/Co-op (Fixed Term)

Employment Details

Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 09/10/2026

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.