Intern, Engineering Operations

Circles; Bengaluru; On-site; INR 167,000 - 279,000; Full time

Job summary

Circles is seeking an Engineering Operations Intern to help design and run processes for contractor management, non-manpower spend, and ticketing. You will work closely with the EngOps team and gain exposure to People & Culture, Finance, Procurement, and Engineering leadership.

The role emphasizes building trackers, end-to-end process ownership, and validating requests across stakeholders. A strong interest in playbooks and process improvement is valued; a technical background is not required.

Qualifications

• Bachelor’s degree in a closely related field; applicable disciplines welcome.
• Fresh graduates or final-year students preferred.
• Comfortable coordinating with multiple departments such as Engineering, People & Culture, Finance, and Procurement.
• Strong organizational skills and attention to detail to track tickets, requests, and submissions.

Responsibilities

• Stand up contractor management and extension processes with EngOps, coordinating with P&C, Finance, and PMO; raise and track JIRA tickets; liaise with Engineering leaders and Procurement to keep requests moving.
• Design and maintain a clear tracker for contractor extension requests and SLAs, providing visibility into performance against targets.
• Contribute to Non-Manpower COGS initiatives by researching savings opportunities and building a vendor option playbook for negotiations.
• Identify and drive an AI or data analytics use case, exploring automation or smarter reporting for contractor and procurement processes.

Education

Bachelor’s Degree in Computer Science / Information Technology / Management Information Systems / Data Science / Statistics / Mathematics / Business

Tools

JIRA

Spreadsheets

Job description

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

_ Intern, Engineering Operations _

Duration: Initially 6 months, start date 1 November 2026

About the Role

Circles’ Engineering Operations (EngOps) function is being rebuilt from the ground up, and this role sits right at the center of that effort.

We are looking for an intern to help us design and run processes to manage contractors, non-manpower spend and ticketing, working directly with the EngOps team and gaining hands‑on exposure to People & Culture, Finance, Procurement, and Engineering leadership along the way.

It’s a role suited to someone who enjoys bringing order to complexity: building trackers, running processes, and helping close the loop on requests that would otherwise fall through the cracks. Beyond the day‑to‑day, the intern will also get the chance to lead a small AI or reporting initiative of their own, and to see firsthand how a growing SaaS company manages cost and vendor relationships at scale.

Job Responsibilities

As an Engineering Operations Intern, your key objectives will be to:

• Partner with the EngOps Manager to stand up new contractor management and extension processes, giving EngOps a stronger, more structured role in how requests move through the organisation. This includes verifying submissions with P&C, Finance, and PMO, raising and tracking JIRA tickets, and following up with Engineering leaders and Procurement to keep requests moving without unnecessary delays.
• Design and maintain a clear, easy‑to‑use tracker for contractor extension requests and turnaround times, giving the team real visibility into how requests are performing against SLAs with P&C and Procurement, and helping spot bottlenecks before they become problems.
• Take ownership of a meaningful slice of the Non‑Manpower COGS initiative: liaising directly with Procurement, digging into where savings opportunities exist, and helping build out a standing playbook of vendor options that the team can draw on for future negotiations.
• Identify and drive one AI or data analytics use case of your own, with the freedom to explore how automation or smarter reporting could make the contractor and procurement processes you’re building even more effective.

Note: this role is best suited to someone who enjoys running processes end to end, is comfortable working across multiple stakeholders, and takes pride in keeping tickets, trackers, and submissions organised. A technical background isn’t required, but a genuine interest in building and improving playbooks and processes is.

Job Requirements

We are looking for passionate individuals who are:

• Currently pursuing or have completed a Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, Data Science, Statistics, Mathematic, Business or a closely related field.
• We welcome applications from university students or fresh graduates of all ages, with a preference for fresh graduates and final‑year students. Not required to have a technical background, but genuinely interested in building and running processes and playbooks.
• Comfortable managing multiple stakeholders across departments such as Engineering, P&C, Finance, and Procurement.
• Organized and detail‑oriented, with a strong ability to track tickets, requests, and submissions without letting things fall through the cracks.
• Familiar with, or willing to quickly learn, tools such as JIRA and spreadsheets to build and maintain trackers.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

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Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.