Intern - Customer Success

iamneo - An NIIT Venture; Coimbatore District; On-site; INR 167,000 - 279,000; Part time

Job summary

iamneo - An NIIT Venture is seeking an Intern – Customer Success (Ground Operations) to support client coordination and day-to-day operations at client locations in Chennai/Coimbatore. The role requires willingness to travel and adapt to varying client environments, with on-site work at client sites.

The intern will assist with onboarding, communication, and task coordination, maintaining accurate trackers and documentation while collaborating with internal teams to meet client requirements.

Qualifications

• Bachelor's degree in any discipline.
• Freshers welcome; internship/entry-level candidates encouraged to apply.
• Willingness to travel and support long-term client deployments.
• Strong communication and coordination with clients and internal teams.
• Comfort with on-site client locations and travel to multiple sites.

Responsibilities

• Support day-to-day ground operations and program coordination at client locations.
• Assist with client onboarding, communication, and coordination.
• Coordinate with clients and internal teams to ensure timely completion of tasks.
• Handle client queries professionally and escalate when necessary.
• Maintain trackers, reports, and operational documentation accurately.
• Follow up on pending tasks and ensure smooth execution of client requirements.
• Adapt to different client environments and operational needs.
• Use Excel/Google Sheets for daily reporting and coordination.
• Travel to client locations across the North region when required.

Skills

Verbal communication

Customer handling

Coordination

Travel flexibility

Proactive attitude

Multitasking

Client operations

Documentation

Education

Bachelor's degree

Tools

Excel/Google Sheets

Job description

Job Title: Intern - Customer Success

Location: Chennai / Coimbatore (with flexibility to travel and work at client locations)

Workplace Type: On-site / Client Location

Employment Type: Internship

About Iamneo

Founded in 2016 and now part of the NIIT ecosystem, iamneo is a fast‑growing, profitable B2B EdTech SaaS company transforming how tech talent is upskilled, evaluated, and deployed. Our AI‑powered learning and assessment platforms help enterprises and educational institutions build future‑ready talent at scale.

Our product suite — including NeoPAT, Neo Exam, NeoColab, NeoCoder, and NeoHire — supports skill development, assessments, and recruitment automation for educational institutions and corporate clients.

About The Role

We are looking for a proactive and adaptable Intern – Customer Success (Ground Operations) to support client coordination, program execution, and day‑to‑day operational activities. The ideal candidate should have good communication and customer‑handling skills, a positive attitude, and a willingness to learn.

This role involves working closely with clients and internal teams, travelling when required, and supporting operations at different client locations. Candidates should be comfortable with location flexibility and long‑term client deployments based on business requirements.

Key Responsibilities

• Support day‑to‑day ground operations and program coordination at client locations.
• Assist with client onboarding, communication, and coordination.
• Coordinate with clients and internal teams to ensure timely completion of tasks and requirements.
• Handle client queries professionally and escalat when necessary.
• Maintain trackers, reports, and operational documentation accurately.
• Follow up on pending tasks and ensure smooth execution of client requirements.
• Adapt to different client environments, work practices, and operational needs.
• Use Excel/Google Sheets and other digital tools for daily reporting and coordination.
• Travel to client locations across the North region whenever required.

Key Skills & Competencies

• Good verbal and written communication skills.
• Strong customer‑handling, coordination, and follow‑up skills.
• Positive attitude, willingness to learn, and a proactive approach.
• Adaptability and the ability to work in different client environments.
• Flexibility to travel and work from client locations.
• Willingness to relocate or work at different locations based on business requirements.
• Ability to manage multiple tasks and coordinate with different stakeholders.
• Basic working knowledge of Excel/Google Sheets and digital tools.

Qualifications & Eligibility

• Bachelor's degree in any discipline.
• Freshers and candidates with internship or entry‑level experience are welcome to apply.
• Candidates with experience in customer support, client coordination, administration, or operations will have an added advantage.
• Must be comfortable with travel, location flexibility, and long‑term client deployments, as required.

Why Join iamneo?

• Gain hands‑on experience in client management and ground operations.
• Work closely with clients and cross‑functional teams.
• Develop communication, coordination, problem‑solving, and operational skills.
• Build a strong foundation for a career in Customer Success, Client Operations, or Program Management.