Intelligent Network SME

Ericsson GmbH; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Ericsson GmbH in Bengaluru, India, seeks an IN SME to lead network operations and capacity-planning for Intelligent Network services. You will ensure professional delivery, drive customer satisfaction, and work with sales, project teams, and operations in a matrix organization.

Responsibilities include defining dimensioning guidelines, leading deployment activities, monitoring KPIs and SLAs, providing technical support to stakeholders, managing scope and risks, and promoting continuous

Qualifications

• Telecom experience in Intelligent Networks.
• Experience in managerial, operational, and customer-facing responsibilities.
• Strong knowledge of network architecture and signaling protocols.
• Ability to work in a matrix organization with diverse teams.

Responsibilities

• Define and issue IN dimensioning and capacity-planning guidelines.
• Lead teams in delivering IN network operations and quality deployment.
• Monitor network performance, KPIs, service levels, and SLAs.
• Provide technical support to Sales, Projects and customers.
• Manage projects: scope, risks, changes, dependencies, and expectations.

Skills

IN networks

Leadership

Customer-facing

Performance monitoring

Network design

Job description

Join our Team

About this opportunity

As an IN SME you will lead network operations, design reviews, dimensioning, and capacity-planning activities for Intelligent Network (IN) services. You will ensure professional delivery of IN operations and NPI services, maintain customer satisfaction, support profitability, and help identify opportunities for repeat business. You will work closely with customers, sales, technical solutions, project teams, operations, and other interface departments in a matrix organization. The role requires strong expertise in IN networks, service performance, operational governance, and customer management.

What you will do

• Define and issue IN dimensioning and capacity-planning guidelines in consultation with Technical Solutions.
• Lead teams in delivering IN network operations, design reviews, integration, and quality-deployment activities.
• Monitor network performance, KPIs, utilization, service levels, and contractual obligations.
• Provide technical support to Sales, Marketing, Project Managers, O&M teams, and customers.
• Participate in customer projects and manage scope, risks, changes, dependencies, and customer expectations.
• Advise the Service Delivery Manager on improving service performance and meeting contractual commitments.
• Ensure SLA adherence with customers and interface departments.
• Manage operational resources, costs, vendors, spares, preventive maintenance, and operational expenses.
• Plan and control the integration of new nodes, including infrastructure and equipment.
• Coordinate with BTSOL, ABTS, electricity boards, and other stakeholders for POI and power-connection requirements.
• Monitor and sign off KPIs related to rewards and penalties.
• Maintain effective technical support capability for IN operations and ensure optimum utilization of people and equipment.
• Identify new business opportunities and support customer satisfaction and CSI objectives.
• Adapt to new technologies and promote knowledge sharing and continuous improvement.
• Collaborate with Circle, Regional, Hub, Group, National IN and Mobility teams, Regional Managers, Central Teams, GNOC/GSDC, KAM, Project/SI/NDI, Circle D&P, and O&M teams.

You will bring

• Telecom experience in Intelligent Networks and a successful track record in large-scale IN network operations.
• Experience in managerial, operational, and customer-facing responsibilities.
• Strong knowledge of:
  • Network architecture
  • Signaling protocols
  • IN traffic dimensioning and capacity planning
  • Network performance and service characteristics
  • End-to-end performance audits and optimization
• Strong consultative, interpersonal, problem-solving, and collaboration skills.
• Excellent oral and written communication and presentation skills.
• Ability to work effectively in a matrix organization with both line and functional responsibilities.
• Customer-oriented and commercially aware approach, including marketing and opportunity-identification skills.
• Ability to manage change, share knowledge, and work effectively across diverse teams and local cultural environments in India.
• Business understanding, financial awareness, and proficiency in IS/IT tools.
• Familiarity with Ericsson processes, products, and ways of working.

Why join Ericsson?

You´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Bangalore