Integrated Solutions Service Tech 4

YDU JC Air Cond & Ref Inc.- Dubai; Gurugram District; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Johnson Controls is seeking a Service Manager - Applied HVAC Chiller to lead service operations for centrifugal, screw, air- and water-cooled chillers, cooling towers, pumps and BMS integrations, ensuring reliability and high customer satisfaction.

You will guide field engineers, manage preventive maintenance, breakdown support, and retrofit projects; drive AMC/CMC renewals and service revenue growth; and uphold safety and quality across installations and service activities.

Qualifications

• Bachelor's degree in Mechanical, Electrical, HVAC engineering or related field.
• MBA is an added advantage.
• 8–15 years in HVAC service operations.
• 3–5 years leading applied HVAC/chiller service teams.
• Experience with major HVAC manufacturers preferred.

Responsibilities

• Lead service operations for HVAC chiller systems and related equipment.
• Manage installation, commissioning, preventive maintenance, and breakdown support.
• Monitor KPIs, response times, and service levels.
• Drive AMC/CMC renewals and service revenue growth.
• Mentor and develop service engineers and technicians.
• Ensure safety, EHS compliance, and quality standards.

Skills

HVAC service operations

Technical leadership

Team management

Customer relationship management

Safety compliance

Education

Bachelor's degree in Mechanical/Electrical/HVAC engineering

MBA (advantage)

Tools

BMS (Building Management Systems)

Chiller optimization tools

Job description

Job Summary

The Service Manager - Applied HVAC Chiller is responsible for leading service operations, maintenance programs, troubleshooting activities, and customer support for applied HVAC systems, including centrifugal, screw, scroll, absorption chillers, cooling towers, pumps, and associated controls. The role ensures high customer satisfaction, operational excellence, service revenue growth, and compliance with safety and quality standards.

Key Responsibilities

Service Operations Management

Lead and manage the service team responsible for installation, commissioning, preventive maintenance, breakdown support, and retrofit projects for HVAC chiller systems. Ensure timely resolution of customer complaints and critical equipment outages. Monitor service KPIs, response times, and customer service levels. Plan and allocate manpower, tools, and resources effectively.

Technical Leadership

• Provide technical expertise for applied HVAC systems, including:
  • Centrifugal Chillers
  • Screw Chillers
  • Air-Cooled Chillers
  • Water-Cooled Chillers
  • Cooling Towers
  • Pumps and Hydronic Systems
  • Building Management Systems (BMS)
  • Chiller Plant Optimization Solutions
• Support root cause analysis for recurring equipment failures.
• Guide field engineers on complex troubleshooting and repair activities.

Customer Relationship Management

Develop and maintain strong relationships with key customers, consultants, facility managers, and contractors. Conduct regular customer reviews and service performance meetings. Identify opportunities for service contract renewals, upgrades, retrofits, and modernization projects.

Business Growth & Revenue Management

Drive annual maintenance contract (AMC) and comprehensive maintenance contract (CMC) renewals. Achieve service revenue and profitability targets. Identify cross-selling and upselling opportunities within the customer base. Support sales teams during technical discussions and service-related proposals.

Team Management

Recruit, train, mentor, and develop service engineers and technicians. Conduct performance evaluations and skill development programs. Foster a culture of accountability, safety, and continuous improvement.

Safety & Compliance

Ensure adherence to EHS standards and company safety policies. Conduct periodic safety audits and toolbox talks. Maintain compliance with local regulations, HVAC industry standards, and quality management systems.

Reporting & Documentation

• Monitor service reports, maintenance records, and customer documentation.
• Track service KPIs such as:
  • First-time fix rate
  • Mean Time to Repair (MTTR)
  • Customer Satisfaction Score (CSAT)
  • Contract Renewal Rate
  • Service Revenue Achievement
• Prepare monthly operational and financial performance reports.

Required Qualifications

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, HVAC Engineering, or related field.
• MBA is an added advantage.
• Experience 8-15 years of experience in HVAC service operations.
• Minimum 3-5 years of experience in managing applied HVAC/chiller service teams.
• Experience with leading HVAC manufacturers such as Carrier, Trane, Johnson Controls, Daikin, York, Mitsubishi Electric, or equivalent is preferred.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.