Integrated Design - Experienced Associate

PwC Acceleration Center India; Bengaluru; On-site; INR 700,000 - 900,000; Full time

Job summary

PwC Acceleration Center India seeks an Integrated Design - Experienced Associate to analyze client needs and develop customer-centric solutions within our Technology Consulting practice. You will help shape customer experiences and contribute to projects that drive growth and value for diverse clients.

This role offers hands-on learning with cutting-edge tools, exposure to global teams, and opportunities to grow your personal brand and technical skills while upholding professional standards.

Qualifications

• Bachelor's degree required.
• Minimum 1 year of experience.
• Fluent English oral and written.

Responsibilities

• Analyze client needs to develop CX solutions.
• Design customer journey maps for seamless experiences.
• Support strategy implementation to boost satisfaction and loyalty.
• Interpret customer data to inform decisions.
• Collaborate with team in a fast-paced environment.
• Apply process improvement to enhance engagement.
• Manage customer relationships and retention strategies.
• Use surveys to identify improvements and innovation.
• Develop CX strategies aligned with business objectives.
• Engage in journey analysis to optimize touchpoints.

Skills

Customer Experience Design

Customer Journey Analysis

Client Collaboration

English Proficiency

Education

Bachelor's degree

Tools

CRM Tools

Data Analytics Tools

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services - solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference - every day.

As an Integrated Design - Experienced Associate, you will play a pivotal role in enhancing customer experiences by analyzing client needs and developing customer-centric solutions. Within our Technology Consulting practice, you will focus on customer-related strategies and initiatives, helping clients drive business growth through improved customer satisfaction and loyalty. As an Associate, you will contribute to client engagements and projects, developing your skills and knowledge to deliver quality work. You will be exposed to clients, learning how to build meaningful connections and manage diverse perspectives, while growing your personal brand and technical skills.

In this role at PwC Acceleration Center India, you will analyze customer touchpoints and design customer journey maps to create seamless and personalized experiences. You will be expected to adapt to a fast-paced environment, taking ownership and consistently delivering work that drives value for clients. Every experience is an opportunity to learn and grow, as you navigate through the firm and build a brand for yourself. You will apply a learning mindset, appreciate diverse perspectives, and adopt habits to sustain performance, all while upholding professional standards and the firm's code of conduct.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience
• Designing customer journey maps to create seamless and personalized experiences
• Supporting clients in implementing strategies that drive customer satisfaction, loyalty, and advocacy
• Gathering and interpreting customer data to inform strategic decisions and improve business growth
• Collaborating with team members to deliver quality work in a fast-paced environment
• Applying business process improvement techniques to optimize customer engagement
• Managing customer relationships and retention strategies to enhance client value
• Utilizing customer satisfaction surveys to identify areas for improvement and innovation
• Developing customer experience strategies that align with client business objectives
• Engaging in customer journey analysis to identify touchpoints for enhanced interaction

What You Must Have

• At least a Bachelor's degree
• At least 1 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
• Demonstrating skills in Customer Experience (CX) Design and Strategy
• Utilizing Customer Relationship Management tools effectively
• Engaging in Customer Journey Analysis and Customer Segmentation
• Applying Business Process Improvement techniquesExcelling in Customer Data Management (CDM) and Customer Satisfaction (CSAT) Survey
• Adapting to diverse client needs and environments